Application Support Specialist

Cadwell; United States; Remote; USD 70,000 - 85,000; Full time

Job summary

An established industry player is seeking an Application Support Specialist to provide exceptional technical support for medical devices. This role involves troubleshooting hardware and software issues, ensuring customer satisfaction through effective communication and follow-ups. The ideal candidate will possess strong computer proficiency and a background in clinical neurophysiology or IT. Join a dynamic team dedicated to improving patient care and enjoy a collaborative environment where your contributions will make a significant impact. If you're passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• 2 years of experience in clinical neurophysiology or IT required.
• Experience as a sleep/EEG technician in a clinical environment preferred.

Responsibilities

• Provide technical support for hardware and software issues.
• Troubleshoot computer and networking issues effectively.
• Communicate solutions to customers in a timely manner.

Skills

Computer proficiency

Troubleshooting

Excellent communication skills

Customer service

Problem analysis

Education

Associate degree in related field

Bachelor’s degree in Polysomnographic Technology

Registered Polysomnographic Technologist (RPSGT)

Tools

Citrix

Networking hardware

Job description

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This range is provided by Cadwell. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $85,000.00/yr

Position Summary

The Applications Support Specialist 1 provides technical phone support to customers in resolving hardware and software issues for Cadwell medical devices. This role will also be included in an on-call rotation for after hour and weekend support escalation.This position will be located either at headquarters in Kennewick, WA, or remote.

Key Functions\Responsibilities:

• Provides customer support through product operations, introductory functional training, product information, telephone support, and other services in support of equipment configuration and operation
• Communicate solutions/resolutions/answers in a timely manner
• Make customer follow-up calls
• Effectively troubleshoot computer, software, and networking issues
• Develop expert level knowledge of the Cadwell product lines
• Other job duties as requested, directed, or assigned
  
  

Education/Experience

• Associate degree in related field, or 2 years of related experience/education in clinical neurophysiology, IT, or biomedical required
• Associates or Bachelor’s degree in Polysomnographic and/or Electroencephalograph Technology from a CAAHEP accredited program desired
• Registered Polysomnographic Technologist (RPSGT) and/or Electroencephalograph Technologist (REEGT) in good standing preferred
• Background in the health sciences with a focus in PSG/EEG care, college degree in relevant area, or equivalent
• At least one-year experience working as a sleep/EEG technician in a clinical environment or 2+ years of experience of help desk or network support preferred
  
  

Skills/Job Knowledge/Abilities

• Computer proficiency is essential. Familiar with computer operations, including applicable software platforms and networking, and hardware
• Basic understanding of servers, virtual environments, WAN and LAN topologies, Citrix, and storage environments desired
• Requires excellent oral and written communications skills
• Ability to accurately assess customer needs and provide consultative solutions
• Have a pleasant, friendly style
• Willingness and understanding of how to build a long-term relationship with the customer
• Ability to handle complaints professionally
• Skilled in problem analysis and resolution
• Requires the following physical activities: standing, walking, sitting, bending, stooping, squatting, reaching, pushing, pulling, finger dexterity, talking, hearing, visual acuity, and lifting and carrying up to 20 pounds
  
  

Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at [e-mail].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Device

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