Application Specialist

Papa Murphy's International; Vancouver (WA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Papa Murphy's International is seeking an Application Specialist to manage the administration, configuration, support, testing, and continuous improvement of restaurant technology, with a focus on POS systems and related platforms. You will work closely with Operations, Marketing, Training, and vendors to support business objectives and guest experience.

The role requires hands-on restaurant operations or restaurant technology experience, with strong knowledge of POS platforms, preferably Toast

Qualifications

• 4+ years in restaurant technology, POS administration, or business app support.
• Experience in restaurant operations or multi-unit support required.
• Experience with Toast POS configuration, implementation, support, or administration preferred.

Responsibilities

• Administer, configure, and maintain POS systems, including menus and pricing.
• Maintain databases, catalogs, and vendor information.
• Configure, test, and deploy system changes for new items and promos.
• Serve as primary POS and restaurant technology SME.
• Troubleshoot issues, provide resolution or escalation.
• Conduct functional and integration testing for new apps.
• Document defects and coordinate with vendors for fixes.
• Support openings, transfers, conversions, and rollouts.
• Ensure POS integrates with inventory, accounting, online ordering, loyalty, etc.
• Maintain documentation and training materials.
• Provide training to operators and field teams.
• Participate in after-hours maintenance and on-call support.

Skills

POS administration

Restaurant operations knowledge

Testing & QA processes

Project management

Data analysis & reporting

Vendor management

Communication skills

System integrations

PCI compliance knowledge

Multi-unit support

Education

Bachelor's degree

Tools

Toast POS

POS hardware

Reporting platforms

Job description

**Please note: This is a hybrid role, with an expectation of three days per week working in-office at our Papa Murphy's corporate office in Vancouver, WA.

POSITION SUMMARY:

The Application Specialist is responsible for the administration, configuration, support, testing, and continuous improvement of restaurant technology applications, with a primary focus on Point of Sale (POS) systems and related business platforms. This role serves as a subject matter expert for restaurant technology solutions, ensuring reliable system performance, accurate menu and product configuration, seamless integrations, and successful deployment of new technology initiatives. The Application Specialist partners closely with Operations, Marketing, Training, and vendor partners to support business objectives and enhance the restaurant and guest experience.

The ideal candidate possesses hands-on restaurant operations experience or restaurant technology experience, including strong knowledge of POS platforms, preferably Toast POS. This individual understands the practical challenges faced by restaurant teams and can translate operational needs into effective technology solutions. Responsibilities include system administration, troubleshooting, testing, training, deployment support, data integrity, and ongoing optimization of restaurant technology systems.

PRIMARY ACCOUNTABILITIES:

• Administer, configure, and maintain POS systems, including menu management, pricing, modifiers, promotions, discounts, taxes, tender types, and reporting structures.
• Perform ongoing maintenance of application databases, product catalogs, vendor information, and operational configurations.
• Configure, test, and deploy approved system changes to support new menu items, promotions, operational initiatives, and business requirements.
• Serve as the primary support resource and subject matter expert for POS and restaurant technology applications.
• Troubleshoot application, hardware, and integration issues, providing timely resolution or escalation when necessary.
• Execute functional, integration, and user acceptance testing for new applications, enhancements, and technology implementations.
• Document defects, provide root cause analysis, and coordinate with vendors and support teams to ensure issue resolution.
• Support store openings, transfers, conversions, and system rollouts as required.
• Ensure POS systems integrate effectively with inventory, accounting, online ordering, loyalty, gift card, CRM, and other enterprise systems.
• Maintain system documentation, procedures, training materials, and configuration standards.
• Provide training and guidance to restaurant operators, field teams, and support personnel on POS functionality and best practices.
• Participate in after-hours maintenance activities, deployments, and on-call support as business needs require.

KNOWLEDGE, SKILLS, & ABILITIES:

Education:

• Bachelor's degree in Information Technology, Hospitality Management, Business, or a related field preferred. Equivalent combination of education and relevant work experience will be considered.

Experience:

• 4+ years of restaurant technology, POS administration, or business application support experience.
• Previous restaurant operations experience or direct support of multi-unit restaurant environments required.
• Experience with Toast POS configuration, implementation, support, or administration strongly preferred.
• Experience with software testing, deployments, system integrations, and vendor management preferred.

Skills/Competencies/Certifications:

• Strong understanding of restaurant operations, including front-of-house and back-of-house workflows.
• Advanced knowledge of POS systems, hardware, software, and troubleshooting methodologies.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Experience with application testing and quality assurance processes.
• Strong project management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective verbal, written, and presentation communication skills.
• Knowledge of system integrations, data management, and reporting platforms.
• Familiarity with PCI compliance, security standards, and best practices for POS environments.
• Ability to build and maintain positive working relationships with restaurant operators, vendors, franchisees, and cross-functional teams.

Working Conditions

• Periodic travel required to support restaurant locations, implementations, and training initiatives.
• Occasional evening, overnight, weekend, or early-morning work may be required to support deployments and maintenance windows.
• Ability to work effectively in both office and remote environments.