Application Support / Product Specialist (32349)

Myticas Consulting; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Service Technical Specialist to provide top-notch application support for leading financial software. This remote position requires a blend of technical expertise and exceptional customer service skills, ensuring client satisfaction and effective issue resolution. The ideal candidate will thrive in a fast-paced environment, leveraging their knowledge of finance and database technologies to deliver premium support solutions. Join a dynamic team and enhance your career while working with cutting-edge financial tools.

Qualifications

• 2+ years of B2B software customer service experience.
• Strong understanding of finance/accounting principles.

Responsibilities

• Provide Level 1/2 customer support for CCH Tagetik software.
• Manage support queue and troubleshoot functional issues.

Skills

Customer Service

Problem Solving

Technical Support

Database Management

Finance Principles

Education

Bachelor's in Computer Science

Bachelor's in Accounting

Tools

CCH Tagetik

Salesforce

SQL Server

Oracle

Tableau

Job description

Location & Schedule

• Work Type : 100% Remote
• Employment Type : W2 Contract Only
• Location : Remote (based out of New York City, NY)

Position Overview On behalf of our New York-based client, Myticas Consulting is seeking a Customer Service Technical Specialist to provide functional application support for CCH Tagetik CPM software. This role combines technical expertise with customer service excellence to deliver premium support solutions.

Required Qualifications

• Bachelor's degree in Computer Science, Accounting, or equivalent
• 2+ years B2B software customer service / implementation experience
• Finance / Accounting principles knowledge (GAAP, IFRS)
• Database technology experience (SQL Server, Oracle, HANA, Postgres)
• Financial consolidation and budgeting process understanding

Preferred Qualifications

• Salesforce or ticketing system experience
• Basic coding knowledge
• Experience with :
• CCH Tagetik
• OneStream
• Anaplan
• Host Analytics
• Board
• Longview
• Hyperion / HFM
• SAP BPC
• IBM Cognos
• Analytics tools (Qlik, Tableau, Smartview, SAP SAC)

Core Responsibilities

Support & Maintenance

• Provide Level 1 / 2 customer support
• Manage support queue and client requests
• Troubleshoot functional issues
• Optimize internal communications

Customer Service

• Handle client communications
• Manage customer expectations
• Share best practices
• Ensure customer satisfaction
• Build client relationships
• Document issue resolutions

Technical Duties

• Software maintenance
• Issue analysis and resolution
• Process optimization
• Quality assurance
• Multi-tasking abilities
• Strong interpersonal skills
• Stress management
• Self-motivated learning
• Team collaboration
• Problem-solving expertise
• Fast-paced environment
• Team collaboration
• Client interaction
• Priority management

This position offers an opportunity to work with leading financial software while developing both technical and customer service expertise. The ideal candidate will combine strong technical knowledge with excellent communication skills and a customer-focused mindset.

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