Application Support/Product Specialist (32349)

Myticas Consulting; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Service Technical Specialist to provide application support for leading financial software. This remote role requires a blend of technical expertise and exceptional customer service skills. The ideal candidate will have a background in computer science or accounting, with experience in B2B software support. You'll engage with clients, troubleshoot issues, and ensure their satisfaction while working in a fast-paced environment. If you're passionate about technology and customer service, this position offers a unique opportunity to grow your skills in a supportive and dynamic setting.

Qualifications

• 2+ years of B2B software customer service experience required.
• Knowledge of finance/accounting principles (GAAP, IFRS) is essential.

Responsibilities

• Provide Level 1/2 customer support and manage client requests.
• Handle client communications and ensure customer satisfaction.

Skills

Customer Service

Problem-solving

Interpersonal Skills

Stress Management

Multi-tasking

Education

Bachelor's degree in Computer Science

Bachelor's degree in Accounting

Tools

SQL Server

Oracle

HANA

Postgres

Salesforce

CCH Tagetik

OneStream

Anaplan

Hyperion/HFM

IBM Cognos

Job description

Application Support/Product Specialist (32349)

Location & Schedule

• Work Type: 100% Remote
• Hours: 9:00 AM - 5:00 PM EST
• Employment Type: W2 Contract Only
• Location: Remote (based out of New York City, NY)

Position Overview

On behalf of our New York-based client, Myticas Consulting is seeking a Customer Service Technical Specialist to provide functional application support for CCH Tagetik CPM software. This role combines technical expertise with customer service excellence to deliver premium support solutions.

Required Qualifications

• Bachelor's degree in Computer Science, Accounting, or equivalent
• 2+ years B2B software customer service/implementation experience
• Finance/Accounting principles knowledge (GAAP, IFRS)
• Database technology experience (SQL Server, Oracle, HANA, Postgres)
• Financial consolidation and budgeting process understanding

Preferred Qualifications

• Salesforce or ticketing system experience
• Basic coding knowledge
• Experience with:
• CCH Tagetik
• OneStream
• Anaplan
• Host Analytics
• Board
• Longview
• Hyperion/HFM
• SAP BPC
• IBM Cognos
• Analytics tools (Qlik, Tableau, Smartview, SAP SAC)

Core Responsibilities

Support & Maintenance

• Provide Level 1/2 customer support
• Manage support queue and client requests
• Troubleshoot functional issues
• Optimize internal communications

Customer Service

• Handle client communications
• Manage customer expectations
• Share best practices
• Ensure customer satisfaction
• Build client relationships
• Document issue resolutions

Technical Duties

• Software maintenance
• Issue analysis and resolution
• Process optimization
• Quality assurance
• Multi-tasking abilities
• Strong interpersonal skills
• Stress management
• Self-motivated learning
• Team collaboration
• Problem-solving expertise
• Fast-paced environment
• Client interaction
• Priority management

This position offers an opportunity to work with leading financial software while developing both technical and customer service expertise. The ideal candidate will combine strong technical knowledge with excellent communication skills and a customer-focused mindset.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology and Customer Service

Industries

Technology, Information and Media, Software Development, and Financial Services