Application Support Manager Director

pathwayRP; Philadelphia (Philadelphia County); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading recruitment agency is seeking a seasoned technology team leader to manage and support technical operations across multiple locations. The ideal candidate will have over 10 years of experience in IT, with significant exposure to the financial industry. Responsibilities include ensuring system stability, managing vendor relationships, and fostering communication across teams. This role demands strong leadership and problem-solving skills, as well as the ability to work effectively under pressure. Must be a US citizen or Green Card holder.

Qualifications

• Minimum 10 years experience in Information Technology, with 3 years in the financial industry.
• Proven track record in technology team leadership.
• Experience managing mission critical systems in high pressure environments.

Responsibilities

• Manage a team across multiple locations for tech support.
• Ensure stability of the production environment.
• Establish relationships with key stakeholders.

Skills

Leadership

Customer service

Problem-solving

Communication skills

Job description

EmTacq specializes in EMployer TAlent ACQuisitions, matching the most qualified candidates with the most competitive positions available. We pride ourselves on not just putting bodies in seats, rather matching professionals to their careers. We are headquartered in the Raleigh / Durham, NC area. However, as a recruiting agency we service companies and candidates across the United States. We are your best source for professional, value driven low cost recruitment services.

Job Description

Your key responsibilities will be to:

• Manage a team of contract and permanent support staff, located in United States, Manila and Vienna, to provide a high standard of technical support to the business
• Responsible for stability of production environment by having a holistic view of the environment, focus on proactive management of change, effective incident management and problem resolution.
• Be able to assess the environment, propose (take ownership) and implement solution to maintain and improve the overall health of our systems
• Drive problem resolution through troubleshooting and escalating problems as needed for complex situations
• Establish and maintain relationships with key stakeholders in the businesses and across the Technology team; building relationships with the delivery team, senior management, business and global technology teams
• Ensure the bank's risk, audit, compliance and security frameworks are implemented and followed
• Manage third party vendors and service providers

Qualifications

• Minimum 10 years experience in Information Technology (at least 3 of which include working in the financial industry)
• Solid knowledge of and experience with applications development and support. Proven track record of technology team lead or team management experience including staff development
• Experience managing and supporting mission critical systems in a high pressure environment
• Experience working with off-shore teams
• Excellent leadership, customer service capabilities and strong communication skills to all levels of management
• Ability to motivate and establish clear directions for the team to follow
• Demonstrated problem solving ability and self motivation
• Ability to quickly establish requirements and ability to work closely with the business to deliver the most appropriate outcome.

Additional Information

Must be a US citizen or Green Card holder

All your information will be kept confidential according to EEO guidelines.