Server Side App Application Support Analyst

pathwayRP; Connecticut; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking a talented IT Support Specialist to maintain Windows servers and provide end-to-end support for applications within the financial services industry. The role requires extensive technical expertise and hands-on experience with Windows operating systems, as well as the ability to troubleshoot complex issues. Candidates should demonstrate strong communication skills and a proactive approach to problem-solving. This position offers an opportunity to work closely with various teams ensuring operational efficiency in a challenging environment.

Qualifications

• Extensive experience maintaining Windows server environments in financial services.
• Hands-on experience with Windows operating systems and applications.
• Ability to explain technical matters clearly and concisely.

Responsibilities

• Maintain and support Windows servers and associated applications.
• Interface with backup administration to ensure correct backups.
• Troubleshoot performance issues including bottlenecks and latency.

Skills

Windows server environments

Technical troubleshooting

IIS and Apache server applications

Active Directory

Communication skills

Tools

Oracle

Microsoft SQL Server

VMWare

Job description

• Full-time

Company Description

EmTacq specializes in EMployer TAlent ACQuisitions, matching the most qualified candidates with the most competitive positions available. We pride ourselves on not just putting bodies in seats, rather matching professionals to their careers. We are headquartered in the Raleigh / Durham, NC area. However, as a recruiting agency we service companies and candidates across the United States. We are your best source for professional, value driven low cost recruitment services.

Job Description

The primary purpose of the job is maintaining Windows servers and their associated applications.

The candidate should also have sufficient knowledge of a variety of server applications, Oracle database connectivity, and Windows-based application servers. Candidates appropriate for the role would likely have career experience in the financial service industry. This is a very hands-on role requiring advanced technical expertise and exceptional judgment while working with high-priority production systems.

Applying upgrades and service packs to the implemented vendor software, applications and working through any technical issues that arise in the process.

System administration, installation of the software

Identifying upgrade needs, and interfacing directly with the application owners and relevant development teams

Build, operate and maintain Microsoft clusters hosting a variety of third-party financial and reporting applications

Maintain significant knowledge of Windows Server 2003 and 2008 R2 platforms

Architect and install applications to facilitate a full range of DR testing activities and understand the requirements business-defined RPO and RTO

Fully understand enterprise subnets, routing and associated network environment. Abide by best practices when architecting and building Windows systems

Interface directly with backup administration team to ensure that all applications are correctly backed up and validated on a recurring basis

Support VMWare-based systems in a large, shared enterprise environment

Support and troubleshoot a variety of IIS, Apache, and native server applications

Maintain a significant knowledge of the underlying operating system and application tuning best-practices

Analyzing incident requests, diagnosis and root cause determination for resolution

Provide end-to-end support for all Windows-based servers. Must be able to effectively troubleshoot a wide variety of application, software, database, and network related issues

Perform all maintenance and troubleshooting of software issues on various applications, while interfacing with appropriate vendors, as needed

Effectively troubleshoot various latency, bottlenecks, and other performance-based problems

Interface with business owners, systems administrators, network administrators, and appropriate venders in local or remote physical locations to cooperatively resolve issues and complete projects

Qualifications

Extensive experience supporting and maintaining Windows server environments for large organizations within investment and/or financial services industry (banks, prime brokerage companies, trading firms)

Extensive hands-on experience and deep knowledge of the Windows operating system and application software

Must demonstrate an ability and interest in having a hands-on technical approach to the server administration function

Must have an ability to work on multiple concurrent projects, prioritize accordingly, and follow-thru to completion

Technical experience with systems analysis, design, and/or programming

Proven experience managing processes and operations an enterprise environment

Candidates must be professional, service oriented, articulate, able to explain technical matters in a clear and concise manner, patient, and must have a genuine interest in proactively helping others in their technical matters

Citrix server, Windows-based client-server applications in an enterprise networked environment

General understanding of Active Directory, role-based security, and group policy management. Fully understand, configure, and troubleshoot database connectivity to multiple platforms including Oracle, Microsoft SQL Server, and Sybase

MS Office, common business tools (Adobe, IE, etc.)

Strong written and oral communication skills

Excellent problem-solving and quantitative skills

Demonstrated ability to work as part of a team

Solid work ethic, self-driven with the ability to work with minimal supervision

Minimal Travel

Additional Information

Must be a US citizen or Green Card holder

All your information will be kept confidential according to EEO guidelines.