L2 Systems Analyst

Comfort Systems USA; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Comfort Systems USA seeks a detail-oriented L2 Systems Analyst to join our IT Operations team in Dallas. The role provides Level 2 technical support, troubleshoots enterprise systems, and ensures stability, performance, and reliability of our IT environment.

Responsibilities include incident escalation, root-cause analysis, patch management, and maintaining runbooks and knowledge bases. Strong communication and ITIL awareness are preferred.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent).
• 3–5 years of IT support or systems administration experience.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide Level 2 technical support for enterprise systems, applications, and infrastructure.
• Investigate, diagnose, and resolve escalated incidents from L1 support.
• Perform root cause analysis and document findings.
• Monitor system performance, availability, and capacity.
• Maintain and support Windows/Linux servers and cloud environments.
• Manage user access, permissions, and identity services (e.g., Active Directory).
• Support patch management, system upgrades, and change management activities.
• Collaborate with vendors and third-party providers for issue resolution.
• Create and maintain technical documentation, runbooks, and knowledge base articles.
• Participate in on-call rotation and incident response when required.
• Ensure compliance with IT policies, security standards, and regulatory requirements.

Skills

Level 2 support

Troubleshooting

Communication skills

Education

Bachelor's degree in IT/CS

Tools

PowerShell

Bash

Azure

AWS

GCP

Job description

We are seeking a detail-oriented and proactive L2 Systems Analyst to join our IT Operations team. The L2 Systems Analyst will provide second-level technical support, troubleshoot complex system and application issues, and ensure stability, performance, and reliability of enterprise systems. This role acts as an escalation point for L1 support and works closely with infrastructure, application, and security teams to resolve incidents and implement system improvements.

Key Responsibilities

• Provide Level 2 technical support for enterprise systems, applications, and infrastructure.

• Investigate, diagnose, and resolve escalated incidents from L1 support.

• Perform root cause analysis and document findings.

• Monitor system performance, availability, and capacity.

• Maintain and support Windows/Linux servers and cloud environments.

• Manage user access, permissions, and identity services (e.g., Active Directory).

• Support patch management, system upgrades, and change management activities.

• Collaborate with vendors and third-party providers for issue resolution.

• Create and maintain technical documentation, runbooks, and knowledge base articles.

• Participate in on-call rotation and incident response when required.

• Ensure compliance with IT policies, security standards, and regulatory requirements.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• 3–5 years of experience in IT support, systems administration, or related role.

• Strong knowledge of:

• Experience with ticketing systems and ITSM frameworks (ITIL preferred).

• Strong troubleshooting and analytical skills.

• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience with cloud platforms (Azure, AWS, or GCP).

• Familiarity with scripting (PowerShell, Bash).

• Experience with monitoring tools (e.g., SolarWinds, Nagios).

• ITIL Foundation certification.

• Relevant certifications (Microsoft, CompTIA, VMware).