Application Analyst II: Patient Experience & Growth

Healthtech Inc; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Nordic Global is seeking an Application Analyst II to provide advanced support for clinical and business applications within Managed Services. You will manage incidents, documentation, and vendor relationships while planning upgrades and contributing to project work.

The role requires healthcare IT experience and strong communication skills. The ideal candidate will participate in the full application lifecycle, develop detailed architecture materials, and work both independently and with teams

Qualifications

• Proven analytical thinking and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work collaboratively in a team-oriented environment and independently.

Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
• Participate in and lead smaller analyst-led projects, taking on basic project management tasks.
• Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).
• Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.
• Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
• Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.

Skills

Analytical thinking

Problem-solving

Communication

Customer service

Team collaboration

Independence

Education

Bachelor's degree in Information Technology or related field

Tools

ITIL

Job description

Nordic Global is seeking an Application Analyst II to provide advanced support for clinical and business applications within Managed Services. You will manage incidents, documentation, and vendor relationships while planning upgrades and contributing to project work.

The role requires healthcare IT experience and strong communication skills. The ideal candidate will participate in the full application lifecycle, develop detailed architecture materials, and work both independently and with teams