Application Support Specialist — Salesforce & Data Flows Expert

Jobtailor; California (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced Application Support professional in the United States to review, troubleshoot, and resolve Level 2 tickets, analyze issues, reproduce steps, and document findings. You will monitor fixes, escalate complex problems, and collaborate with vendors, engineering, and business partners.

You will perform Salesforce administration, assist with data validation and migrations, create knowledge articles, and support Power BI and Smartsheet integrations.

Qualifications

• 2+ years in application support, systems integration, or IT operations.
• Strong troubleshooting skills across enterprise systems and integrations.
• Experience with APIs, data flows, and system dependencies preferred.
• Familiarity with Salesforce or similar enterprise platforms.
• Experience with incident management tools (e.g., ServiceNow).
• Experience supporting healthcare or staffing industry applications preferred.
• Exposure to Power BI, automation platforms, and AI tools preferred.
• Experience supporting system migrations or large-scale IT initiatives preferred.
• Problem-solving and analytical thinking.
• Clear communication across technical and non-technical audiences.
• Strong collaboration and stakeholder engagement skills.

Responsibilities

• Review, troubleshoot, and resolve Level 2 application support tickets.
• Perform initial analysis, reproduce issues, and document findings in ticket records.
• Escalate complex, recurring, or system-level issues to senior support, engineering, vendors, or platform owners.
• Monitor resolved issues after fixes to confirm stability and reduce repeat incidents.
• Perform Tier 1-2 Salesforce administration, including user administration and data fixes.
• Support Salesforce, AMIE, Smartsheet, and other assigned business applications.
• Assist with configuration validation, access troubleshooting, data flow checks, and known-error resolution.
• Provide updates to users, business partners, IT peers, and vendors.
• Participate in working sessions as support representative for assigned issues.
• Support application projects, migrations, and enhancements through testing, data validation, documentation, and issue tracking.
• Create and maintain knowledge articles, troubleshooting guides, support notes, and process documentation.
• Assist with reporting, list views, data validation, and discrepancy review.
• Identify opportunities to reduce manual work through templates, SOPs, documentation, or automation.
• Recommend improvements to support intake, ticket notes, monitoring, and communication templates.

Skills

Problem-Solving

Analytical Thinking

Clear Communication

Collaboration

Stakeholder Engagement

Tools

Salesforce

ServiceNow

Power BI

Automation Platforms

AI Tools

Smartsheet

Job description

Jobtailor is seeking an experienced Application Support professional in the United States to review, troubleshoot, and resolve Level 2 tickets, analyze issues, reproduce steps, and document findings. You will monitor fixes, escalate complex problems, and collaborate with vendors, engineering, and business partners.

You will perform Salesforce administration, assist with data validation and migrations, create knowledge articles, and support Power BI and Smartsheet integrations.