Application Support Engineering Associate

DTCC; Boston (MA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health and life insurance

Pension plan

Paid time off

Hybrid work model

Job summary

DTCC is seeking an Application Support Engineer to ensure reliability and operational excellence for its global ITP platforms. You will implement SRE practices across OpenShift, cloud, and enterprise messaging while supporting 40+ critical applications.

Join a collaborative team in a hybrid work model with on-site Tuesdays and Wednesdays and a third day determined by the team. 4+ years of experience and a strong foundation in Java, databases, and messaging preferred.

Qualifications

• Minimum of 4 years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Monitor application and platform health; identify and resolve reliability risks.
• Lead incident response, troubleshooting and RCA for critical production issues.
• Drive preventative actions to reduce recurring incidents and improve system stability.
• Assess business impact and coordinate resolution across tech and business teams.
• Ensure application availability and resiliency across production environments.
• Support releases, vendor upgrades, and production deployments.
• Develop and maintain runbooks, SOPs, and troubleshooting guides.
• Participate in resilience and recovery exercises and DR testing.

Skills

Java/J2EE

Oracle/SQL/DB2

IBM MQ/Kafka

Splunk/Grafana/AutoSys

ServiceNow/ITIL

Linux/Unix

AWS/cloud

SRE fundamentals

Distributed systems

Kubernetes/OpenShift/Docker

Python scripting

Financial services knowledge

Education

Bachelor's degree or equivalent experience

Tools

OpenShift

Kubernetes

Docker

IBM MQ

Kafka

Job description

JOB DESCRIPTION

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

As a Application Support Engineer , you will play a critical role in ensuring the reliability, resiliency, and operational excellence of DTCC's Institutional Trade Processing (ITP) platforms that support global cross-border equity and debt trade processing and settlement.

Leveraging Site Reliability Engineering (SRE) principles, you will drive stability and continuous improvement across a complex ecosystem of distributed systems, cloud technologies, OpenShift Container Platform (OCP), and enterprise messaging platforms. Your work will help reduce operational risk, improve system availability, automate manual processes, and strengthen the reliability of business‑critical services.

Supporting a portfolio of 40+ mission‑critical applications , you will partner with globally distributed teams across Application Development, Infrastructure, Network, Cloud, and Operations to deliver seamless production support, rapid incident resolution, and continuous service modernization.

Your Primary Responsibilities:

• Monitor application and platform health, proactively identifying and resolving reliability risks.
• Lead incident response, troubleshooting, and root cause analysis (RCA) activities for critical production issues.
• Drive preventative actions and service improvements to reduce recurring incidents and improve system stability.
• Assess business impact and coordinate resolution efforts across technology and business teams.
• Ensure application availability, performance, and resiliency across production environments.
• Execute application recovery, failover, restart, and availability management procedures.
• Support critical processing schedules and operational commitments.
• Maintain and update support runbooks, knowledge articles, SOPs, and troubleshooting guides.
• Ensure documentation remains current and audit‑ready.
• Establish escalation paths and SME contact information.
• Support application releases, vendor upgrades, and production deployments.
• Validate implementation readiness and ensure successful deployment outcomes.
• Partner with development teams to improve release quality and operational readiness.
• Execute Disaster Recovery (DR) procedures during planned tests and unplanned events.
• Maintain DR scripts and evidence required for BCM and audit compliance.
• Participate in resilience and recovery exercises.
• Identify and implement automation opportunities to reduce manual effort and improve operational efficiency.
• Enhance monitoring, observability, alerting, and support tooling.
• Drive continuous improvement initiatives using SRE and operational best practices.
• Execute and support disaster recovery (DR) testing, recovery procedures, and resilience exercises.
• Maintain recovery documentation, scripts, and audit evidence required for business continuity and regulatory compliance.
• Partner with Application Development, Infrastructure, Database, Cloud, Security, and Product teams to ensure service reliability.
• Serve as a key stakeholder during major incidents, change events, and operational reviews.
• Build strong relationships across global teams to drive operational excellence and service improvements.
• Support audits, control testing, and evidence collection activities.
• Ensure operational processes align with security, risk, and compliance requirements.
• Maintain strong control practices that support DTCC's operational resilience objectives. Collaboration & Stakeholder Management

Qualifications:

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Java/J2EE
• Oracle, SQL, DB2
• IBM MQ, Kafka
• Splunk, Grafana, AutoSys
• ServiceNow and ITIL processes
• Linux/Unix
• AWS or cloud‑based environments
• Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.
• Experience supporting distributed systems and enterprise‑scale applications.
• Experience with AWS or cloud‑based environments.
• Understanding of messaging systems, middleware, networking, or integration platforms (IBM MQ, Kafka, IIB, or similar).
• Exposure to containers and orchestration technologies such as Kubernetes, Docker, and OpenShift.
• Scripting or programming experience using Python or similar languages.
• Knowledge of financial services, securities processing, or capital markets environments.
• Strong problem‑solving skills with a focus on operational excellence, automation, and continuous improvement.
• Exposure to mainframe environments, including batch processing, job monitoring, and JCL.
• Experience supporting Kafka‑based applications and event‑driven architectures.
• Exposure to AI‑driven automation or operational efficiency initiatives in production support environments.
• Understanding of enterprise integration and distributed processing platforms.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We a re an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ABOUT US

With over 50 years of experience, DTCC is the premier post‑trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here .

ABOUT THE TEAM

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.