Enterprise Application Support Engineer — Optimize & Automate

LA Times Studios LLC; El Segundo (CA); On-site; USD 95,000 - 110,000; Full time

Job summary

The L.A. Times is seeking an Application Support Engineer to support, configure, and optimize enterprise applications that drive critical business operations in a fast-paced media environment.

You will monitor performance, troubleshoot issues, automate tasks with scripting, and collaborate with developers, infrastructure, cybersecurity, and vendors to improve stability and efficiency. This role emphasizes incident and change management, reporting, and documentation to ensure reliable, secure,

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering and 3+ years of experience supporting enterprise applications, SaaS platforms, cloud applications, or business systems OR 5+ years of equivalent progressive experience supporting enterprise applications, SaaS platforms, cloud applications, or business systems.
• Experience supporting enterprise business applications in production environments.
• Experience troubleshooting application issues involving databases, APIs, integrations, and application configurations.
• Working knowledge of REST APIs, web services, integration technologies, and data exchange processes.
• Experience writing SQL queries for troubleshooting, reporting, and data analysis.
• Experience using PowerShell, Python, Bash, or similar scripting languages to automate operational tasks is preferred.
• Working knowledge of SDLC, change management, and IT service management practices.
• Experience supporting cloud-based applications and platforms such as Microsoft Azure, AWS, or Google Cloud Platform.
• Understanding of application security, authentication, user provisioning, role-based access, and security best practices.
• Experience with application monitoring, logging, and performance monitoring tools.
• Familiarity with reporting and analytics tools such as Power BI, Tableau, Looker, or similar platforms.
• Strong analytical, troubleshooting, organizational, and problem-solving skills.
• Ability to communicate effectively with technical teams, business users, and third-party vendors.
• Ability to manage multiple priorities while maintaining attention to detail and meeting deadlines.

Responsibilities

• Support the administration, configuration, maintenance, and optimization of assigned enterprise applications to ensure reliable, secure, and efficient business operations.
• Troubleshoot and resolve application, integration, API, database, and system issues by identifying root causes, implementing corrective actions, and escalating complex issues when appropriate.
• Monitor application health, availability, performance, and system capacity using enterprise monitoring tools to proactively identify and resolve potential issues.
• Configure application settings, security permissions, user access, workflows, and system integrations in accordance with business requirements and organizational standards.
• Develop and maintain SQL queries, PowerShell, Python, Bash, or similar scripts to automate routine tasks, improve operational efficiency, and support application monitoring and reporting.
• Support application deployments, upgrades, patches, configuration changes, testing activities, and production releases while following established change management processes.
• Collaborate with software developers, infrastructure, networking, cloud, cybersecurity, database teams, vendors, and business stakeholders to implement enhancements and resolve technical issues.
• Create and maintain technical documentation, system configurations, support procedures, knowledge base articles, and operational documentation to improve support efficiency and knowledge sharing.
• Support incident, problem, and service request management activities while meeting established service level agreements (SLAs) and contributing to continuous service improvement initiatives.
• Generate reports, dashboards, and application performance metrics to support operational decision-making and identify opportunities for process improvements.
• Coordinate with software vendors to troubleshoot application issues, support upgrades, and resolve technical problems.
• Participate in disaster recovery testing, system validation, business continuity planning, and production support activities.
• Other duties as assigned.

Skills

Analytical skills

Troubleshooting

Communication

SQL queries

Scripting (PowerShell, Python, Bash)

REST APIs

Cloud platforms (Azure, AWS, GCP)

SDLC & ITIL familiarity

Ticketing tools (ServiceNow, Jira)

Education

Bachelor’s degree in Computer Science / IT / Info Systems / Software Engineering

5+ years of progressive experience

Tools

Power BI

Tableau

Looker

Job description

The L.A. Times is seeking an Application Support Engineer to support, configure, and optimize enterprise applications that drive critical business operations in a fast-paced media environment.

You will monitor performance, troubleshoot issues, automate tasks with scripting, and collaborate with developers, infrastructure, cybersecurity, and vendors to improve stability and efficiency. This role emphasizes incident and change management, reporting, and documentation to ensure reliable, secure,