Application Support Engineer-Lead

TechDigital Group; Nashville (TN); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Incident and Problem Manager to oversee critical system operations. In this dynamic role, you will troubleshoot incidents, manage problem resolutions, and ensure smooth operations through effective monitoring and coordination. You will work with a variety of tools such as AppDynamics and Autosys, and collaborate with various teams to implement preventative measures for recurring issues. This is a fantastic opportunity to contribute to a forward-thinking organization that values innovation and teamwork, and where your expertise will drive significant improvements in operational efficiency.

Qualifications

• 7+ years of experience managing incidents and problems in a tech environment.
• Proficient in Unix commands and shell scripting for system management.

Responsibilities

• Troubleshoot and coordinate incidents with stakeholders effectively.
• Provide daily batch support and monitor server health using AppDynamics.

Skills

Incident Management

Problem Management

Unix commands

Shell scripting

Autosys

Informatica

Cloudera

Application servers

Web servers (Tomcat)

MQ

Kafka

Web development

API knowledge

Azure monitoring tools

AppDynamics

Splunk

Grafana

Oracle (SQL/PLSQL)

HTTP

SSH

FTP

JAVA-based applications

Communication skills

Tools

Autosys

AppDynamics

Splunk

Grafana

Job description

Job #: 4664
Pay Rate: Not Specified
Job type: contractor
Location: Nashville, TN

Responsibilities:

• Incident Management: Troubleshoot, investigate, triage and coordinate incidents with stakeholders.
• Problem Management: Work with developers and other infra teams for determining RCA and implement preventative measures. Address and triage to resolve recurring issues with a permanent fix.
• Autosys Batch Monitoring: Provide daily batch support and generate status reports.
• Environment Patching Management: Support infra patch upgrades, coordinate post-patching checks, and take QA checkouts for signoffs.
• Middleware Certificate Management: Support and coordinate between RLC and app team for renewal of certificates. Post-certificate renewal, take signoff from stakeholders.
• Environment Monitoring: Monitor server using AppDynamics, configure alerts and policies for proactive monitoring, and conduct database health monitoring.
• Daily and Weekly Incident and Environment Downtime Reporting.

Skills:

• 7+ years of experience required in a relevant field with handling a team.
• Proficient knowledge of Unix complex commands and shell scripting.
• Working knowledge of Autosys tool, Informatica, and Cloudera.
• Middleware knowledge: Application servers, Web servers (Tomcat), MQ, and Kafka.
• Web development and API knowledge.
• Hands-on experience with Azure monitoring tools, AppDynamics, Splunk, and Grafana.
• Good knowledge of Oracle (SQL/PLSQL).
• Good knowledge of HTTP, SSH, and FTP.
• Understanding of JAVA-based applications.
• Excellent communication and email writing skills.