Application Support Engineer: Incident, RCA & Cloud Support

Epam Systems; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Epam Systems is seeking an Application Support Engineer to handle incident, problem and change processes, provide L2 support, and troubleshoot in Windows/Linux environments. Experience with AWS, SQL, and monitoring tools like Splunk/ELK is valued.

You will work with ITSM tools such as JIRA and Snow, perform root-cause analysis, and tune performance while communicating with stakeholders to minimize service disruptions.

Qualifications

• Strong understanding of Incident, Problem & Change Management.

Responsibilities

• Provide L2 application support and troubleshooting.

Skills

Incident management

Problem management

Change management

L2 support

AWS cloud

Root cause analysis

Performance tuning

SQL

Log monitoring

APM tools

Splunk

ELK

Dynatrace

AppDynamics

Windows/Linux

Git

ITSM tools

JIRA

Snow (ServiceNow)

Tools

Git

JIRA

Snow

Splunk

ELK

Dynatrace

AppDynamics

Job description

Epam Systems is seeking an Application Support Engineer to handle incident, problem and change processes, provide L2 support, and troubleshoot in Windows/Linux environments. Experience with AWS, SQL, and monitoring tools like Splunk/ELK is valued.

You will work with ITSM tools such as JIRA and Snow, perform root-cause analysis, and tune performance while communicating with stakeholders to minimize service disruptions.