Application Support Engineer II — Tech Incubator

Ryder System, Inc.; Coral Gables (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

The Application Support Engineer II role at Ryder provides advanced application support and engineering-level troubleshooting across enterprise platforms. You will lead on complex issues, identify root causes, and implement fixes to improve system stability.

This role serves as a key escalation point, reducing reliance on development teams. This position is part of Ryder’s Technology Talent Incubator Program, an accelerated pathway designed to launch the next generation of tech professionals.

Qualifications

• Bachelor’s Degree in Computer Science, MIS, or related field.
• Two (2) years to Four (4) years or more in Application support or development.
• Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced.
• Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate.
• Experience with SQL/data querying Intermediate.
• Familiarity with APIs and integrations Intermediate, Preferred.

Responsibilities

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations.
• Perform advanced data analysis and debugging to identify root causes of system issues.
• Implement configuration changes and light development fixes to resolve issues and improve system performance.
• Own issues end-to-end, including diagnosis, resolution, validation, and documentation.
• Identify systemic issues and contribute to long-term solutions and process improvements.
• Partner with development teams to refine escalations and reduce repeat issues.
• Contribute to knowledge base improvements and automation opportunities.

Skills

Troubleshooting

Independent work

Communication & collaboration

Education

Bachelor’s Degree in Computer Science / MIS

Tools

SQL

Python

JavaScript/TypeScript

Salesforce

.NET

Job description

The Application Support Engineer II role at Ryder provides advanced application support and engineering-level troubleshooting across enterprise platforms. You will lead on complex issues, identify root causes, and implement fixes to improve system stability.

This role serves as a key escalation point, reducing reliance on development teams. This position is part of Ryder’s Technology Talent Incubator Program, an accelerated pathway designed to launch the next generation of tech professionals.