Application Support Engineer II - Fintech Reliability

FIS Management Services LLC; Georgia; On-site; USD 70,000 - 90,000; Full time

Job summary

FIS is seeking an intermediate‑level application support professional in the United States to troubleshoot incidents, monitor system health, and partner with development teams to address defects and improve performance. You will resolve moderately complex issues, document resolutions, and contribute to knowledge base improvements.

The role requires collaborating with IT, operations, and business teams, communicating findings clearly, and independently handling semi‑complex work to meet delivery

Qualifications

• Resolve moderately complex incidents and issues within SLAs.
• Experience monitoring system health and performance.
• Document resolutions and knowledge base entries.
• Collaborate with development and operations teams.
• Work with limited supervision on semi-complex tasks.

Responsibilities

• Resolve moderately complex application incidents, service requests, and technical issues.
• Diagnose root causes using application logs, monitoring tools, and data.
• Escalate defects to development with evidence and test fixes.
• Monitor health, availability, performance, and capacity metrics.
• Document incident resolutions, known errors, and procedures.
• Communicate findings to stakeholders in clear language.
• Independently manage assigned semi-complex work to completion.
• Identify opportunities to improve support processes and reliability.

Skills

Incident management

Troubleshooting

Monitoring

Documentation

Cross-functional collaboration

Root cause analysis

Education

High School Diploma

Job description

FIS is seeking an intermediate‑level application support professional in the United States to troubleshoot incidents, monitor system health, and partner with development teams to address defects and improve performance. You will resolve moderately complex issues, document resolutions, and contribute to knowledge base improvements.

The role requires collaborating with IT, operations, and business teams, communicating findings clearly, and independently handling semi‑complex work to meet delivery