Application Support Engineer - Fast Learner for Rollout

StevenDouglas

Boca Raton (FL)

On-site

USD 50,000 - 70,000

Full time

7 days ago

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Job summary

StevenDouglas is seeking an IT-focused Application Support Specialist to help launch a new proprietary application. The role emphasizes quick learning, strong troubleshooting, and effective ticket management across user questions, access issues, and incidents.

Responsibilities include documenting solutions, updating stakeholders, and escalating complex problems with detailed notes. The ideal candidate brings solid IT/help desk experience and a customer-service mindset.

Qualifications

Experience in IT, help desk, or application support.
Experience troubleshooting software or business applications.
Familiarity with ticketing systems and escalation procedures.
Ability to learn new technology and processes quickly.
Strong problem-solving, communication, documentation, and customer-service skills.
Experience supporting an application rollout or internally developed system is preferred.

Responsibilities

Provide first-level support for application issues, access problems, and user questions.
Troubleshoot incidents and resolve issues when possible.
Escalate complex problems with complete technical details and documentation.
Create, prioritize, update, and track tickets through resolution.
Communicate status updates and next steps to users.
Document common issues, solutions, and support procedures.
Identify recurring problems and report trends to senior support or development teams.