Application/Product Support Engineer

TECHSTAFF of AZ; Tempe (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

A staffing agency is seeking an Applications Engineer responsible for providing technical and non-technical sales assistance. The role requires handling customer inquiries, generating product quotations, and reviewing orders for accuracy. Candidates should possess a Bachelor's degree in engineering and have strong communication skills. Familiarity with CRM software and detail-oriented abilities are essential for success.

Qualifications

• Bachelor's degree in an engineering field plus two years related work experience or equivalent.
• Experience in flow measurement or other related products.
• Customer service experience in a sales environment.

Responsibilities

• Provide technical and non-technical sales assistance to customers.
• Generate standard product quotations for the representative and customer.
• Review incoming standard product orders for technical accuracy.

Skills

Technical sales assistance

Good oral and written communication skills

Detail-oriented

Ability to multi-task

Positive attitude

Education

Bachelor's degree in an engineering field

Tools

Microsoft Word

Microsoft Excel

CRM software

Job description

This range is provided by TECHSTAFF of AZ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $75,000.00/yr

Owner/Sales Recruiting Manager @ TECHSTAFF of AZ | TSC

Monday - Friday 7AM-3:30PM

Customer and Technical product focus

SUMMARY:

The Applications Engineer is responsible for providing technical and non-technical sales assistance to customers and representatives in their assigned region.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Handle incoming calls of a primarily technical nature from the customer and representative, primarily for standard product application assistance. This includes, but is not limited to, commercial items such as commission issues, order status, and expedites.
• Generate standard product quotations for the representative and customer as well as any follow-up associated technical support.
• Be proficient in order entry and review incoming standard product orders for technical accuracy.
• Be familiar with and promote all company products.
• Understand CRM package functionality and utilize to track and close opportunities.
• Follow-up on quotes within assigned region and communicate with market managers to close business.
• Work with other departments as necessary to facilitate exceptional customer service.
• Other duties may be assigned.

The Applications Engineer must demonstrate the ability to listen to the customer's needs and recommend a solution based on the information provided. This person will have good oral and written communication skills as well as a positive attitude. He/she will be proficient in the use of a personal computer, specifically Microsoft Word and Excel and have the aptitude to learn other computer applications. Previous knowledge of any CRM package is a plus. The Applications Engineer will be detail oriented and will be capable of multi-tasking, making critical decisions, and working with deadlines.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree in an engineering field plus two years related work experience or equivalent.
• Experience in flow measurement or other related products. He/she will demonstrate a strong technical knowledge of the product(s).
• Customer service experience and demonstrate the ability to multi-task in a sales environment.
• Experience in fluid power/hydraulic systems a plus

Seniority level

Associate

Employment type

Full-time

Job function

Engineering, Sales, and Customer Service

Industries: Appliances, Electrical, and Electronics Manufacturing, Manufacturing, and Industrial Machinery Manufacturing

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