Application Support Engineer

Aligned Automation, LLC; Lebanon (IN); On-site; USD 65,000 - 85,000; Full time

Job summary

A technology solutions provider in Lebanon is seeking an HSE Application Support Specialist to provide technical support for SaaS-based applications in a regulated pharmaceutical environment. The successful candidate will manage user requests, ensure compliance with standards, and collaborate with cross-functional teams for system deployments. Ideal applicants will possess a Bachelor's degree, experience with enterprise applications, and understanding of CSV principles. This is a unique opportunity to impact healthcare safety.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Proven experience supporting applications in an enterprise environment.
• Hands-on experience with SaaS applications within the pharma or life sciences domain.
• Understanding of CSV principles and compliance requirements is preferred.

Responsibilities

• Provide end-to-end support for HSE SaaS applications in an enterprise environment.
• Manage user requests, incidents, and enhancements.
• Evaluate vendor-proposed updates or modifications.
• Configure and qualify SaaS applications in accordance with defined policies.
• Ensure compliance with organizational and regulatory standards.
• Collaborate with cross-functional teams to deploy solutions.

Skills

Experience in managing enterprise applications

Excellent communication skills

Problem-solving skills

Education

Bachelor’s degree in Computer Science or related field

Tools

PowerApps

SharePoint

ServiceNow

Intelex

Veeva QualityOne

Job description

Aligned Automation Services Pvt Ltd | Contract

Lebanon, United States | Posted on 01/19/2026

We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards.

Key Responsibilities

• Provide end-to-end support for HSE SaaS applications in an enterprise environment.
• Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes.
• Evaluate and understand the technical impact of vendor‑proposed updates or modifications.
• Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy – this is a mandatory requirement.
• Ensure compliance with organizational and regulatory standards in all system changes and support activities.
• Collaborate with cross‑functional teams including Solution Architects, Cyber Security, IT, Quality, and HSE departments to deploy a third‑party solution.
• Support integration and basic configuration involving tools such as PowerApps and SharePoint.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Proven experience supporting applications in an enterprise environment.
• Hands‑on experience working with SaaS applications, preferably within the pharma or life sciences domain.
• Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have).
• Experience with PowerApps, SharePoint, and general IT application configuration.
• Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage.
• Excellent communication, coordination, and problem‑solving skills.

Preferred Experience

• Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment.
• Familiarity with vendor management and SaaS operations in a regulated setup.
• Experience in working with applications such as: ServiceNow, Intelex, Veeva QualityOne is added advantage.