Application Support Engineer

OhioX; Cleveland (OH); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus potential

Health, dental & vision insurance

Unlimited PTO

401K with immediate vesting

Subsidized lunches at Cleveland HQ

Fast-paced work environment

Renovated office space

Job summary

CHAMP is hiring an Application Support Engineer in Cleveland (onsite – 4 days in office) to support CHAMPGov applications for State Motor Vehicle Departments. You will own stability, lead incident response, and build automation while enhancing observability and API integrations.

The role requires a bachelor’s in CS or equivalent, 3+ years of Java/REST experience, and strong teamwork. We offer competitive pay, annual bonus potential, comprehensive benefits, unlimited PTO and a fast-paced growth

Qualifications

• Bachelor’s degree in computer science or related field, boot camp certification, or equivalent work experience.
• 3+ years’ experience
• Experience writing Java code and working with REST APIs
• Strong communication, collaboration and interpersonal skills to work effectively with cross-functional teams, other developers, backend services, product teams, and QA engineers
• Knowledge of relational databases and SQL
• Ability to follow complex design and development standards
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships and problem solve

Responsibilities

• Own the stability and performance of mission-critical systems supporting 40+ million constituents
• Lead rapid incident response and drive root cause resolution
• Identify and address performance bottlenecks before they impact customers
• Build automation to reduce manual tasks and improve resilience
• Develop features and RESTful APIs that integrate with state DMV platforms
• Improve observability with monitoring, metrics and logs
• Troubleshoot integrations, data integrity issues, and application errors
• Identify opportunities to improve scalability and fault tolerance

Skills

Java

REST APIs

SQL

Cloud familiarity

Communication

Team collaboration

AWS

Education

Bachelor’s degree in computer science or related field

Boot camp certification

Equivalent work experience

Tools

Docker

Git

Terraform

GitHub Actions

Jira

Confluence

Job description

At CHAMP, we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world.

Application Support Engineer

Location: Cleveland (Onsite – 4 days in office)

Department: Product & Client Support

Reports To: Director of Product & Client Support

Travel: < 5%

Sponsorship: This position is not eligible for Visa Sponsorship

Relocation: This position is not eligible for Relocation

Your Impact

CHAMP is seeking a proactive and client-focused Application Support Engineer to join our team.

You will be an essential technical team member who will develop and support multiple applications in our CHAMPGov suite for State Motor Vehicle Departments. You will have a direct positive impact on company success, growth, and client satisfaction. You will craft and execute Problem Management practices to proactively address system issues. Additionally, you will execute Incident Management production issue resolution, collaborating with client facing, engineering and architecture teams.

What You Bring

We welcome candidates from all backgrounds.

What You’ll Do

Responsibilities:

• Own the stability and performance of mission-critical systems supporting 40+ million constituents
• Lead rapid incident response and drive root cause resolution
• Enact a proactive and collaborative approach to identifying problems, performance bottlenecks, and areas for improvement before they impact customers
• Build automation to eliminate manual support tasks and improve system resilience
• Develop application features, internal tooling and RESTful APIs that integrate with external systems including state DMV platforms
• Improve overall observability in monitoring, metrics, logs and alerting
• Troubleshoot and resolve software integrations, data integrity challenges, and application errors
• Identify opportunities to improve system performance and efficiency, scalability, fault tolerance, and monitoring capabilities

Development Stack

• Programming languages: Java, SQL, Python
• Frameworks: Spring Boot
• Tooling: Docker, Git, Terraform, GitHub Actions
• Databases: PostgreSQL, MySQL
• Architecture: AWS, Message Queuing, Event Driven
• Collaboration: Jira, Confluence, GitHub, Slack (or similar tools)

Required Qualifications:

• Bachelor’s degree in computer science or related field, boot camp certification, or equivalent work experience
• 3+ years’ experience
• Experience writing Java code and working with REST APIs
• Strong communication, collaboration and interpersonal skills to work effectively with cross-functional teams, other developers, backend services, product teams, and QA engineers
• Knowledge of relational databases and SQL
• Ability to follow complex design and development standards
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships and problem solve
• Familiar with troubleshooting web-based applications, cloud transaction processing, database queries, and software integrations.
• Analytical and problem-solving skills, with an ability to identify and resolve complex technical issues.
• Ability to work effectively in a dynamic, fast paced, collaborative environment.
• Flexible approach, able to operate effectively with uncertainty and change

Preferred Qualifications:

• Understanding of cloud platforms, preferably AWS

Why You’ll Like Working Here

• Competitive Salary
• Annual Bonus Potential
• Health, Dental & Vision Insurance
• Unlimited PTO Policy
• Matching 401K with immediate vesting
• Subsidized Lunches at our Cleveland Headquarters
• Fast Paced work environment in a growth company
• Newly Renovated Office Space

Salary Range

The expected salary range for this position is $85,000 to $110,000 annually . This is a good faith estimate, and final compensation may vary based on experience, skills, and geographic location.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help.

By joining CHAMP, you will be an integral member of our team with many opportunities for personal growth and upward mobility in a growing organization. We have a great culture that is flexible, collaborative and welcoming.