Program Manager

CHAMP; Cleveland (OH); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Annual Bonus Potential

Unlimited PTO Policy

Matching 401K with immediate vesting

Subsidized Lunches at our Cleveland HQ

Fast Paced work environment in a grow

Newly Renovated Office Space

Job summary

CHAMP, headquartered in Cleveland, OH, seeks a Program Manager to lead delivery management across state projects. You will coordinate cross-functional teams, engage with external clients, and ensure high-quality, on-time delivery of initiatives with strong planning and communication.

This role focuses on building trusted client relationships and driving project success. Ideal candidates bring a bachelor’s degree, 3+ years in software program management, and demonstrated leadership.

Qualifications

• Bachelor’s degree in business administration, computer information systems, or equivalent.
• 3+ years of software program management experience.
• Leadership of direct or indirect project/program teams.
• PMP or PgMP or equivalent preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Strategic thinker with ability to adapt to change.
• Self-motivated with ability to build positive relationships.

Responsibilities

• Manage multiple projects and provide consolidated reporting.
• Coordinate with internal teams and external clients to meet goals.
• Foster strong relationships with clients to enable collaboration.
• Work with implementation processes to ensure timely delivery of outcomes.
• Identify and mitigate project risks and issues.
• Maintain Project Plan, RAID Log, and project reporting tools.
• Keep project documentation up-to-date and accessible to stakeholders.
• Monitor progress against milestones and deliverables.
• Lead and coordinate integration testing activities.
• Support User Acceptance Certification (UAC) processes.
• Ensure delivered solutions meet end-user requirements.

Skills

Team leadership

Communication skills

Strategic thinking

Adaptability

Self-motivation

Relationship building

Education

Bachelor's degree in business/CS

Job description

At CHAMP, we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world.

Program Manager

Location

Cleveland (Onsite - 4 days in office)

Department

Client Delivery & Activation

Reports To

VP Client Delivery & Activation

Travel

Up to 10%

Sponsorship

This position is not eligible for Visa Sponsorship

Relocation

This position is not eligible for Relocation Assistance

Your Impact

The Program Manager is responsible for delivery management providing product, application, and project leadership. The Program Manager work closely with a team to ensure the successful implementation of projects within an assigned state. As the primary point of contact for the state, the Program Manager will play a pivotal role in coordinating internal and external efforts, ensuring project success through meticulous planning, communication, and quality control. The Program Manager’s success will be tied to the overall success of team and the projects within the assigned state.

What You'll Do

• Management of multiple projects and rolling up reporting to a single view.
• Responsible for working with different internal teams and being accountable to external clients to accomplish targeted goals.
• Foster strong relationships with external clients to facilitate effective communication and collaboration.
• Work closely with implementation process, ensuring high-quality and timely delivery of project outcomes.
• Oversee and manage project risks and issues, implementing effective mitigation strategies.
• Maintain the Project Plan, Risk and Issue Log (RAID Log), and all other project reporting tools.
• Ensure project documentation is up-to-date and accessible to relevant stakeholders.
• Monitor project progress against established milestones and deliverables.
• Lead and coordinate integration testing activities
• Facilitate User Acceptance Certification (UAC) processes.
• Work closely with end-users to ensure that delivered solutions meet their requirements and expectations.

What You Bring

• Bachelor’s degree in business administration, computer information systems, or equivalent required
• 3+ years of Software program management experience required
• Leadership of direct or indirect(project/program) teams experience required
• PMP or PgMP or equivalent preferred
• A high level of organization and attention to detail is required
• Excellent communication and interpersonal skills
• Strategic thinker
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships

Why You’ll Like Working Here

• Annual Bonus Potential
• Unlimited PTO Policy
• Matching 401K with immediate vesting
• Subsidized Lunches at our Cleveland Headquarters
• Fast Paced work environment in a growth company
• Newly Renovated Office Space

Salary Range

The expected salary range for this position is $90,000 to $110,000 annually. This is a good faith estimate, and final compensation may vary based on experience and skills.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help.

By joining CHAMP, you will be an integral member of our team with many opportunities for personal growth and upward mobility in a growing organization. We have a great culture that is flexible, collaborative and welcoming.