Application Support Engineer

CHAMP; Cleveland (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Annual Bonus Potential

Unlimited PTO Policy

Matching 401K with immediate vesting

Subsidized Lunches at our Cleveland HQ

Fast Paced work environment

Newly Renovated Office Space

Job summary

CHAMP is hiring an Application Support Engineer to join our Product & Client Support team in Cleveland. You will manage the stability and performance of mission-critical systems supporting 40+ million constituents and lead rapid incident response.

The role emphasizes proactive problem identification, automation, and building RESTful APIs that integrate with state DMV platforms. You will collaborate with cross-functional teams, improve monitoring and observability, and develop internal

Qualifications

• Bachelor’s degree in computer science or related field or equivalent work experience.
• 3+ years’ experience in software development or application support.
• Experience writing Java code and working with REST APIs.
• Strong communication and collaboration skills to work with cross-functional teams.
• Knowledge of relational databases and SQL.
• Ability to follow complex design and development standards.
• Flexible and proactive with changing requirements.
• Experience troubleshooting web-based apps, cloud processing, DB queries, and integrations.

Responsibilities

• Own the stability and performance of mission-critical systems supporting 40+ million constituents.
• Lead rapid incident response and drive root cause resolution.
• Proactively identify problems, bottlenecks, and areas for improvement before impacting customers.
• Build automation to reduce manual tasks and increase resilience.
• Develop features, tooling and RESTful APIs that integrate with external systems including state DMV platforms.
• Improve observability through monitoring, metrics, logs and alerting.
• Troubleshoot and resolve software integrations and data integrity issues.
• Identify opportunities to improve system performance, scalability, and fault tolerance.

Skills

Java

SQL

Python

REST APIs

Education

Bachelor’s degree in computer science or related field

Boot camp certification

Tools

Docker

Git

Terraform

GitHub Actions

Jira

Confluence

Job description

At CHAMP, we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world.

Location: Cleveland (Onsite – 4 days in office)

Department: Product & Client Support

Reports To: Director of Product & Client Support

Travel: < 5%

Sponsorship: This position is not eligible for Visa Sponsorship

Relocation: This position is not eligible for Relocation

CHAMP is seeking a proactive and client-focused Application Support Engineer to join our team.

You will be an essential technical team member who will develop and support multiple applications in our CHAMPGov suite for State Motor Vehicle Departments. You will have a direct positive impact on company success, growth, and client satisfaction. You will craft and execute Problem Management practices to proactively address system issues. Additionally, you will execute Incident Management production issue resolution, collaborating with client facing, engineering and architecture teams.

This is a highly interactive role requiring the skills of a team player who can dig into the details of business issues and handle technical challenges across a wide range of applications. You will need to be able to switch context on technical issues and dynamic business requirements. We welcome candidates from all backgrounds.

What You’ll Do

Responsibilities:

• Own the stability and performance of mission-critical systems supporting 40+ million constituents
• Lead rapid incident response and drive root cause resolution
• Enact a proactive and collaborative approach to identifying problems, performance bottlenecks, and areas for improvement before they impact customers
• Build automation to eliminate manual support tasks and improve system resilience
• Develop application features, internal tooling and RESTful APIs that integrate with external systems including state DMV platforms
• Improve overall observability in monitoring, metrics, logs and alerting
• Troubleshoot and resolve software integrations, data integrity challenges, and application errors
• Identify opportunities to improve system performance and efficiency, scalability, fault tolerance, and monitoring capabilities

Development Stack

• Programming languages: Java, SQL, Python
• Frameworks: Spring Boot
• Tooling: Docker, Git, Terraform, GitHub Actions
• Collaboration: Jira, Confluence, GitHub, Slack (or similar tools)

Required Qualifications:

• Bachelor’s degree in computer science or related field, boot camp certification, or equivalent work experience
• 3+ years’ experience
• Experience writing Java code and working with REST APIs
• Strong communication, collaboration and interpersonal skills to work effectively with cross-functional teams, other developers, backend services, product teams, and QA engineers
• Knowledge of relational databases and SQL
• Ability to follow complex design and development standards
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships and problem solve
• Familiar with troubleshooting web-based applications, cloud transaction processing, database queries, and software integrations.
• Analytical and problem-solving skills, with an ability to identify and resolve complex technical issues.
• Ability to work effectively in a dynamic, fast paced, collaborative environment.
• Flexible approach, able to operate effectively with uncertainty and change

Preferred Qualifications:

• Understanding of cloud platforms, preferably AWS

• Annual Bonus Potential
• Unlimited PTO Policy
• Matching 401K with immediate vesting
• Subsidized Lunches at our Cleveland Headquarters
• Fast Paced work environment in a growth company
• Newly Renovated Office Space

Salary Range

The expected salary range for this position is $85,000 to $110,000 annually . This is a good faith estimate, and final compensation may vary based on experience, skills, and geographic location.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help.

By joining CHAMP, you will be an integral member of our team with many opportunities for personal growth and upward mobility in a growing organization. We have a great culture that is flexible, collaborative and welcoming.