Application Support Engineer

Talener; Boston (MA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Bonus

Job summary

Talener in Boston, MA is seeking an Application Support Engineer to serve as the subject matter expert for the firm’s core legal applications, with primary responsibility for iManage and Aderent systems. You will provide Tier 2/3 support, diagnose root causes, and ensure timely resolution.

You will also manage application configuration, updates, and integrations with IT and vendor teams, develop SQL queries, and support API-based workflows across systems such as intake, time & billing, and HRIS,

Qualifications

• 5+ years of experience supporting and administering enterprise applications in law firms or professional services.
• Hands-on experience with iManage Work, iManage Control Center, iManage Records Manager, and Aderent.
• Strong proficiency in SQL (queries, stored procedures, data analysis, reporting).
• Experience with integrations, APIs, and automation tools.
• Experience with iManage and modern authentication/identity management.
• Exposure to PowerShell, Python, or Okta workflow.
• Bachelor’s degree in Information Systems, Computer Science, or related discipline.

Responsibilities

• Serve as a subject matter expert for core legal applications (iManage and Aderent).
• Provide Tier 2/3 support, troubleshooting issues and diagnosing root causes.
• Manage application configuration, updates, enhancements, and integrations with IT/vendor teams.
• Develop and maintain SQL queries, stored procedures, scripts, and data migrations.
• Support API-based workflows and automation between iManage, Aderent, and other firm systems.
• Support data governance and security across platforms.
• Collaborate with KM, Legal Engineering, and Practice Support teams to optimize document lifecycle.

Skills

SQL proficiency

APIs & Integrations

Automation scripting (PowerShell/PY/Ok

Education

Bachelor's degree in Information Systems or CS

Tools

iManage Work

iManage Control Center

iManage Records Manager

Aderent

Job description

Application Support Engineer

Boston, MA

Required Technology and Skills

• Serve as a subject matter expert for the firm’s core legal applications, with primary responsibility for iManage and Aderent systems.


• Provide Tier 2/Tier 3 support, troubleshooting application issues, diagnosing root causes, and ensuring timely resolution.


• Manage application configuration, updates, enhancements, and integrations in partnership with IT and vendor teams.


• Develop and maintain SQL queries, stored procedures, scripts, and integrations to support application operations, reporting, and data migrations.


• Support API-based workflows and automation between iManage, Aderent, and other firm systems (e.g., intake, time & billing, HRIS).


• Support data governance, security, permissions across iManage and Aderent platforms.


• Collaborate with KM, Legal Engineering, and Practice Support teams to optimize document lifecycle processes.

Qualifications

• 5+ years of experience supporting and administering enterprise applications in a law firm or similar professional services environment.


• Hands‑on experience with iManage Work, iManage Control Center, iManage Records Manager, and Aderent.


• Strong proficiency in SQL (queries, stored procedures, data analysis, reporting).


• Experience with integrations, APIs, and automation tools.


• Experience with iManage and modern authentication/identity management.


• Exposure to PowerShell, Python, or Okta workflow.


• Bachelor’s degree in Information Systems, Computer Science, or related discipline.

Compensation

• $125,000-150,000


• Bonus