Mission-Critical Utility Apps Support | SQL/PLSQL Expert

Computer Task; Dallas (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

CTG is seeking an experienced Application Support Analyst – Utilities (SQL/PLSQL) to support mission-critical utility applications in a high-availability environment. The role is based in Dallas, TX and requires strong SQL/PLSQL expertise and production support experience.

Responsibilities include troubleshooting, incident management, API/data-flow support, and collaboration with IT and business stakeholders. Excellent communication in high-pressure settings is essential for success.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent experience.
• Strong hands-on experience with Energy & Utilities (E&U) applications.
• Advanced SQL/PLSQL skills with experience troubleshooting database-related issues.
• Experience with production support, debugging, and log analysis.
• Understanding of application integrations, APIs, and data flow processes.
• Basic scripting/programming experience (Shell scripting or Java preferred).
• Excellent communication skills with the ability to work effectively in high-pressure environments.

Responsibilities

• Provide production application support for utility systems including ADMS, OMS, CIS, and Work Management platforms.
• Troubleshoot application issues through SQL/PLSQL analysis, debugging, log reviews, and root cause analysis.
• Support system integrations, APIs, and enterprise data flows.
• Analyze incidents, identify solutions, and provide timely communication during critical production events.
• Collaborate with technical teams and business stakeholders to resolve application issues.
• Manage incidents and service requests using ticketing tools such as JIRA.

Skills

E&U applications

SQL/PLSQL

Production support

APIs & data flows

Scripting (Shell/Java)

Analytical problem solving

Communication under pressure

Education

Bachelor’s degree in Computer Science or related field

Job description

CTG is seeking an experienced Application Support Analyst – Utilities (SQL/PLSQL) to support mission-critical utility applications in a high-availability environment. The role is based in Dallas, TX and requires strong SQL/PLSQL expertise and production support experience.

Responsibilities include troubleshooting, incident management, API/data-flow support, and collaboration with IT and business stakeholders. Excellent communication in high-pressure settings is essential for success.