Application Support Analyst - On-Call Troubleshooter

Enterprise Associates, LLC; Norwood (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

The CCS Companies are seeking an Application Support Analyst to monitor production environments, services, and scheduled jobs to ensure optimized performance and reliability. The role involves responding to user incidents, analyzing issues, and escalating where needed while maintaining detailed records and collaborating with the development team.

You will monitor alerts, identify recurring problems, and contribute to process improvements.

Qualifications

• 2+ years of experience in a related programming or application support position, or 2-year certificate or degree in lieu of experience.
• Experience with any programming languages (e.g. C#, JavaScript, C++, etc.) is required.
• Strong understanding of IT principles, software applications, troubleshooting methodologies and some system administration is required.
• Basic familiarity with running SQL statements in a MS SQL Server environment is required.
• Ability to diagnose and solve application issues is required.

Responsibilities

• Responds to incidents and requests from end users regarding any application issues.
• Analyzes and resolves application issues or escalates as needed.
• Monitors application and alert systems for critical issues and potential problems.
• Identifies and reports on recurring problems or noticeable trends to improve support strategies.
• Keeps detailed records of support requests, solutions applied and resolutions to the documented problem.
• Works with the application development team and other support staff to resolve complex issues.
• Contributes to improvements in support processes and procedures.
• Ability to maintain consistent and regular attendance in accordance with an established schedule.
• Ability to work onsite/in-office in accordance with CCS and department policies and procedures.

Skills

C#

JavaScript

C++

IT fundamentals

strong communication

Education

2-year technical degree or certificate

High School Diploma or GED

Tools

MS SQL Server

Job description

The CCS Companies are seeking an Application Support Analyst to monitor production environments, services, and scheduled jobs to ensure optimized performance and reliability. The role involves responding to user incidents, analyzing issues, and escalating where needed while maintaining detailed records and collaborating with the development team.

You will monitor alerts, identify recurring problems, and contribute to process improvements.