Application Support Analyst - Intermediate

BHS Baptist Healthcare System; Kentucky; Hybrid; USD 65,000 - 85,000; Full time

Job summary

Baptist Health is seeking an Application Support Analyst - Intermediate to join our team. This remote position requires residency in Kentucky or Indiana and serves as a liaison between IT and operations to align system design with operational processes.

Responsibilities include training end users, testing, deployment, documentation, and providing on-call support during go-lives and upgrades. Candidates should have a Bachelor’s degree with healthcare experience or related certifications where

Qualifications

• Bachelor’s degree and two years related experience, or two years’ direct healthcare experience in lieu of a degree.
• Appropriate certification or licensure (if applicable) required.

Responsibilities

• Manage stakeholder expectations by analyzing requirements.
• Provide instructor led classroom and one on one training to end users; develop interactive training modules in Learning Management System.
• Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned.
• Resolve or triage support calls as first tier support for all Baptist Health Medical Group locations.
• Provide assigned on-site support during go-lives and system upgrades.
• Provide 24/7 support when scheduled.

Education

Bachelor's degree

Job description

Summary Job Description: Baptist Health is looking for an Application Support Analyst - Intermediate to join our team! This is a remote work position that requires residency in KY or IN. Under general direction, responsible for application training and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, testing, training and at the elbow and phone support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use. Under supervision may act as project coordinator on projects that may or may not have system-wide implications.

Essential Duties:

• Manage stakeholder expectations by analyzing expectations and requirements.
• Continually assess end user workflows and identifies area for personalization or build improvements.
• Identify project issues and risks and resolve or elevate as appropriate.
• Ability to research complex problems and formulate appropriate plans.
• Collaborate effectively with colleagues to complete tasks.
• Lead or actively participate in meetings.
• Provide recognized knowledge of product features, functionality and utilization of the application software.
• Provide instructor led classroom and one on one training to end users.
• Develop interactive training modules in learning management system Monitor system effectiveness and/or performance to determine if there are any potential problems, report critical findings to peers and/or manager and resolve simple problems.
• Participate in disaster recovery initiatives.
• Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned.
• Resolve or triage support calls as first tier support for all Baptist Health Medical Group locations.
• Provide assigned on-site support during go-lives and system upgrades.
• Provide 24/7 support when scheduled.
• Ensure that applicable training documentation and/or manuals are available to trainees.
• Assist in developing and maintaining test scripts to reflect proposed workflow solutions.
• Maintain documentation on the organization’s file share platform.

Qualifications:

• Minimum of a Bachelor’s degree and two years related experience, or two years’ direct healthcare experience in lieu of a degree.
• Appropriate certification or licensure (if applicable) required.

Baptist Health is an Equal Employment Opportunity employer.

Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.

Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama.

Baptist Health employs more than 24,000 people in Kentucky and surrounding states.

Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence.

Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team.

Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRMISSION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

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