Application Support Analyst I: Troubleshooter & Optimizer

Ollie; Harrisburg (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

Ollie in Harrisburg, PA, is seeking an Application Support Analyst I to provide technical and functional support for business applications. You will troubleshoot incidents, perform root-cause analysis, and collaborate with developers to implement fixes while maintaining security and compliance.

Responsibilities include Tier 2/3 support, documentation, deployments, training end-users, and ensuring high user satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree or higher from an accredited university.
• Proficiency in SQL, scripting, and troubleshooting tools.
• Familiarity with ITIL processes and ticketing systems.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Monitor, troubleshoot, and resolve application-related incidents and service requests.
• Provide Tier 2/3 support for business-critical applications.
• Collaborate with developers and vendors to address bugs, patches, and upgrades.
• Perform root cause analysis and implement preventive measures.
• Maintain application documentation, including configuration and support procedures.
• Assist with application deployments, testing, and change management processes.
• Ensure compliance with security and data protection standards.
• Provide training and guidance to end-users as needed.

Skills

SQL

Scripting

Troubleshooting

Analytical thinking

Communication

Education

Bachelor’s degree or higher

Tools

Ticketing systems

ITIL processes

SQL tooling

Job description

Ollie in Harrisburg, PA, is seeking an Application Support Analyst I to provide technical and functional support for business applications. You will troubleshoot incidents, perform root-cause analysis, and collaborate with developers to implement fixes while maintaining security and compliance.

Responsibilities include Tier 2/3 support, documentation, deployments, training end-users, and ensuring high user satisfaction in a fast-paced environment.