Application Support Analyst I - Tier 2/3 Troubleshooter

Ollie's Bargain Outlet

Oakland (CA)

On-site

USD 60,000 - 75,000

Full time

5 days ago

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Job summary

Ollie’s Bargain Outlet is seeking an Application Support Analyst I to provide technical and functional assistance for business applications. You will troubleshoot incidents, collaborate with developers, and help deploy changes while ensuring security compliance and thorough documentation.

The role emphasizes problem-solving, clear stakeholder communication, and proactive support to maintain high service levels across systems.

Qualifications

Bachelor’s degree or higher from an accredited university or equivalent experience.
Proficiency in SQL, scripting, and troubleshooting tools.
Familiarity with ITIL processes and ticketing systems.
Strong analytical and problem-solving abilities.
Excellent communication and customer service skills.

Responsibilities

Monitor, troubleshoot, and resolve application-related incidents and service requests.
Provide Tier 2/3 support for business-critical applications.
Collaborate with developers and vendors to address bugs, patches, and upgrades.
Perform root cause analysis and implement preventive measures.
Maintain application documentation, including configuration and support procedures.
Assist with application deployments, testing, and change management processes.
Ensure compliance with security and data protection standards.
Provide training and guidance to end-users as needed.