Application Support Analyst - Elevating Customer Experience

Energy Acuity; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Energy Acuity is seeking an Application Support Analyst to provide exceptional support for their software applications. Located in Denver, Colorado, this role involves troubleshooting user issues, maintaining organized records, and delivering timely updates to customers.

The ideal candidate will have a degree in Electrical Engineering or equivalent experience, along with strong customer service skills and proficiency in software tools such as Salesforce and Jira.

Qualifications

• 2+ years of experience in application support roles or client-facing positions.
• Background in renewable energy project design or geospatial analysis.
• General understanding of power and electric markets.

Responsibilities

• Provide front-line support for software applications.
• Troubleshoot UI and API issues.
• Educate customers to help them gain value from our products.

Skills

Application support experience

Customer service

Troubleshooting

Task and project management

Understanding of Python

Communication skills

Education

Degree in Electrical Engineering or related field

Tools

Salesforce

Jira

Confluence

Job description

Energy Acuity is seeking an Application Support Analyst to provide exceptional support for their software applications. Located in Denver, Colorado, this role involves troubleshooting user issues, maintaining organized records, and delivering timely updates to customers.

The ideal candidate will have a degree in Electrical Engineering or equivalent experience, along with strong customer service skills and proficiency in software tools such as Salesforce and Jira.