Application Support Analyst: Elevate Customer Experience

Enverus; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Enverus is seeking an Application Support Analyst to help customers maximize value from our software. You will diagnose issues, provide front-line support via phone, email, or screen share, and ensure timely resolutions.

The role emphasizes strong communication, collaboration with global teams, and a commitment to exceptional customer experience. You will educate customers, document issues, and maintain product knowledge to drive satisfaction.

Qualifications

• Provide front-line support for Enverus software via phone, email, or virtual screen share.
• Diagnose and troubleshoot software issues with users to resolve problems quickly.
• Maintain organized records of customer requests with accurate details.
• Ensure regular attendance for designated shift, including rotating holidays.
• Educate customers to maximize value from our product suite.
• Build rapport and drive high customer satisfaction.
• Keep product knowledge up-to-date to provide quality support.
• Escalate product issues with thorough documentation.

Responsibilities

• Diagnose and troubleshoot software issues with users to resolve problems efficiently.
• Educate customers to help them gain value from our suite of products.
• Escalate product issues and document relevant information to aid resolution.
• Collaborate with team members and participate in team discussions.
• Ensure cases flow to neighboring departments within Enverus.

Skills

Customer support

Communication

Technical troubleshooting

Team collaboration

English proficiency

Job description

Enverus is seeking an Application Support Analyst to help customers maximize value from our software. You will diagnose issues, provide front-line support via phone, email, or screen share, and ensure timely resolutions.

The role emphasizes strong communication, collaboration with global teams, and a commitment to exceptional customer experience. You will educate customers, document issues, and maintain product knowledge to drive satisfaction.