Application Support Analyst

iitjobs; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading global workforce solutions company is seeking an IT Support Team Lead to manage support for country-specific IT applications in Europe. The role involves leading operations, managing tickets, and ensuring effective communication with stakeholders. Candidates should have strong leadership skills, ITIL knowledge, and technical expertise in Java and Oracle.

Qualifications

• Proficiency in Polish and strong communication skills.
• Extensive ITIL knowledge and experience in process implementation.
• Disaster recovery and business continuity experience.

Responsibilities

• Lead overall operations team, handling L1, L2, and L3 tickets.
• Interact with customers and report weekly and monthly status updates.
• Manage stakeholder relationships and reporting.

Skills

Polish

Communication

Team Management

Leadership

Stakeholder Management

Risk Management

Tools

Java

J2EE

Oracle

Job description

Job Opportunity: IT Support Team Lead

Join a leading global workforce solutions company with the opportunity to work in one of their European countries, managing support for country-specific IT applications.

Responsibilities:

1. Lead the overall operations team, handling L1, L2, and L3 tickets.
2. Interact with customers and report weekly and monthly status updates.
3. Manage stakeholder relationships and reporting.

Qualifications:

• Proficiency in Polish language and good communication skills with business users.
• Strong team management and leadership skills.
• Experience in stakeholder management and reporting.
• Extensive ITIL knowledge and experience in process implementation.
• Disaster recovery and business continuity experience.
• Good technical knowledge of Java, J2EE, and Oracle.
• Experience with WSR and MSR reporting.
• Risk management and escalation handling experience.