Application Support Analyst

Harrington Starr; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Harrington Starr in New York, NY is seeking an Application Support Analyst to join our global support team. You will help keep front office and post-trade systems running smoothly in a fast-paced financial services environment, ensuring stability and performance across trading, settlement, clearing, and risk platforms used by internal teams and external clients.

You will provide 2nd/3rd line support for trading and back-office platforms, own incidents and outages per ITIL, and collaborate with

Qualifications

• Strong technical background across Windows/Linux/Unix with database expertise.
• Experience with trading, clearing, and settlement flows in financial services.
• Experience in exchange/vendor management and connectivity protocols (FIX).
• Familiarity with ITIL processes and change management.
• Strong communication, documentation, and stakeholder management skills.

Responsibilities

• Provide 2nd/3rd line support for trading and back-office platforms with minimal user disruption.
• Own incidents, drive resolution, and manage outages per ITIL.
• Collaborate with infrastructure, service desk, development, and business teams.
• Manage vendor relationships, exchange upgrades, and client onboarding.
• Support new system analysis, implementation, and documentation.
• Deliver compliance/exchange reporting and monthly system metrics.
• Contribute to process improvements and best practices across support.

Skills

Windows

Linux/Unix

SQL

PostgreSQL

MongoDB

Oracle

Trading knowledge

ITIL

Vendor management

Documentation

Stakeholder mgmt

Job description

We’re looking for a talented Application Support Analyst to join our global support team and play a critical role in keeping our front office and post-trade systems running smoothly. You’ll be at the heart of a fast-paced financial services environment, ensuring stability and performance across trading, settlement, clearing, and risk platforms used by both internal teams and external clients.

What you’ll do

• Provide 2nd/3rd line support for trading and back-office platforms, ensuring minimal disruption to users.
• Take ownership of incidents, drive resolution, and manage outages in line with ITIL best practices.
• Partner with infrastructure, service desk, development, and business teams to deliver seamless support.
• Manage vendor relationships, exchange upgrades, and technical client onboarding.
• Support new system analysis, implementation, and documentation.
• Deliver compliance reporting, exchange reporting, and monthly system performance metrics.
• Contribute to process improvements and best practices across the support function.

What you’ll be looking for

• Strong technical background across Windows/Linux/Unix OS with database expertise (SQL, PostgreSQL, MongoDB, Oracle).
• Solid knowledge of trading, clearing, and settlement flows within financial services.
• Experience in exchange/vendor management and supporting connectivity protocols (FIX, market data).
• Familiarity with ITIL processes and change management.
• Strong communication, documentation, and stakeholder management skills.
• Ability to stay calm and effective under pressure in a fast-moving environment.

If you’re proactive, resilient, and ready to take your next step in financial application support, we’d love to hear from you.