Application Support Analyst

US Tech Solutions; King of Prussia (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

A global staffing agency is looking for a graduate in Computer Science with strong SQL and Unix skills to provide professional support services. The role requires flexibility in working hours (12pm to 9pm, Sunday to Friday) and strong customer focus. Responsibilities include troubleshooting, monitoring daily activities, and interfacing with IT projects. The ideal candidate should be able to take ownership of tasks and suggest improvements to procedures.

Responsibilities

• Flexible to work between 12pm to 9pm, Sunday to Friday.
• Fully responsible for delivery of key feeds within the agreed SLA.
• Monitoring, troubleshooting and supporting day-to-day activities.
• Investigate issues raised and assist in production of incident reports.
• Interface between users and IT project.
• Adhere to documented procedural standards.
• Escalate unresolved issues in a timely manner.
• Provide professional support service to clients.
• Assist with streamlining support area procedures.
• Maintain knowledge base and share experience with the team.
• Take ownership of tasks/issues handled by the team.

Skills

SQL knowledge (complex queries)

Unix (comfortable working on a Unix environment)

Education

Graduate in Computer Science discipline

Job description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, set the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Description

Key Responsibilities:

• Flexible to work between 12pm to 9pm, Sunday to Friday (5 days a week)
• Fully responsible for delivery of key feeds within the agreed SLA
• Monitoring, Trouble shooting and Supporting the day to day activities
• Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover
• This role is to be the interface between users and IT project
• Adherence to documented procedural standards
• Escalate issues which cannot be resolved by the Analyst, in a timely manner
• Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental
• To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk
• Maintain Knowledge base and share experience with support team members
• Should take ownership of any tasks/issue handled by the team (even when other teams involved)

Qualifications

Qualifications / Technical knowledge & Experience required:

• Graduate in Computer Science discipline

Technical Skills:

• SQL knowledge (be able to read/write complex queries with joint between table, knowledge on optimizing SQL statements)
• Unix (be comfortable working on a Unix environment)