Application Support Administrator (Information Technology)

Trilogy; Chicago (IL); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Trilogy is seeking an Application Support Administrator to improve application security and efficiency across teams. The ideal candidate will collaborate on access management, monitor application performance, and ensure compliance with organizational standards. This full-time role offers a hybrid work schedule in Rogers Park, with a focus on optimizing IT services.

Qualifications

• 3 - 5 years experience in IT Administrator role.
• Relevant bachelor's degree preferred.
• CompTIA and ITIL Certifications preferred.

Responsibilities

• Collaborate with clinical and administrative teams to refine application usage.
• Monitor applications for security compliance and lifecycle updates.
• Provide Tier 2 support for complex application issues.

Skills

Cross-Departmental Collaboration

Application Usage & Role-Based Access

Security & Compliance Monitoring

Advanced Troubleshooting

Education

Relevant bachelors degree

CompTIA Certification

ITIL Certification

Job description

Application Support Administrator (Information Technology)

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Application Support Administrator (Information Technology)

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Join to apply for the Application Support Administrator (Information Technology) role at Trilogy

$75,000 - 85,000 /Yr.

Schedule: Monday - Friday; 8:00 am - 4:30 pm

Location: Rogers Park; Hybrid 3 days in office

The Application Support Administrator plays a strategic role in aligning software applications with the organization’s operational and security objectives. Working at the intersection of IT, clinical, and administrative teams, this position focuses on application usage visibility, role-based access strategies, and securing system configurations.

$75,000 - 85,000 /Yr.

Schedule: Monday - Friday; 8:00 am - 4:30 pm

Location: Rogers Park; Hybrid 3 days in office

The Application Support Administrator plays a strategic role in aligning software applications with the organization’s operational and security objectives. Working at the intersection of IT, clinical, and administrative teams, this position focuses on application usage visibility, role-based access strategies, and securing system configurations.

The administrator ensures that tools used across the agency—from critical incident systems to policy documentation platforms—are deployed securely, used appropriately, and support efficient, compliant workflows. Microsoft 365 is the beating heart of Trilogy’s tech ecosystem.

Key Responsibilities

• Cross-Departmental Collaboration Work closely with clinical, administrative, and operational stakeholders to understand how different teams use applications. Identify inefficiencies, support needs, and security concerns to refine how tools are configured and accessed.
• Application Usage & Role-Based Access Analyze real-world app usage to define and refine role-based access groups. Partner with IT security to ensure least-privilege principles are applied, minimizing risk while improving usability.
• Software Lifecycle & Governance Monitor vendor updates, support timelines, and functionality changes across all critical systems. Recommend upgrades or replacements before systems become outdated or insecure, ensuring continuity and regulatory compliance.
• Security & Compliance Monitoring Collaborate with security personnel to detect unauthorized app usage, misconfigurations, or shadow IT. Implement controls and visibility to prevent data leakage and protect patient privacy.
• Incident Preparedness & Contingency Planning Support continuity of care by developing contingency plans for critical systems. Prepare offline workflows, secure export routines, and access redundancies for high-risk scenarios.
• Application Deployment & Optimization Support the secure rollout of new software tools, ensuring they align with agency workflows and security standards. Customize configurations to streamline onboarding and access management.
• Automation & Cloud Integration Collaborate with infrastructure and security teams to automate repetitive tasks and improve reporting workflows, while maintaining system integrity and audit readiness.
• Access Control & License Management Administer application access and licensing across the organization. Implement scalable, auditable access controls that support dynamic staffing and evolving team structures.
• Advanced Troubleshooting & Support Serve as Tier 2 support for complex technical issues related to internal applications. Work with vendors and internal teams to rapidly resolve problems affecting clinical or operational systems.
• Knowledge Documentation & Internal Enablement Maintain clear internal documentation, including access control policies, usage guides, and troubleshooting workflows. Train helpdesk and support staff to improve incident response and user satisfaction.
  
  

Qualifications

• 3 - 5 years experience in IT Administrator role(s)
• Relevant bachelors degree preferred
• CompTIA and ITIL Certifications preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Mental Health Care

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