Stock Administrator and Support Specialist - SaaS Team

Empower Retirement, LLC; Conshohocken (Montgomery County); Remote; USD 77,000 - 110,000; Full time

Job summary

A leading financial services company is looking for a Stock Administrator and Support Specialist to assist with the administration of equity compensation solutions. This remote position requires a background in finance or accounting and involves direct client interaction to ensure high satisfaction levels.

Benefits

Medical, dental, vision, and life insurance

401(k) plan with company matching contributions

Tuition reimbursement up to $5,250/year

Generous paid time off and company holidays

Paid volunteer time

Qualifications

• 2+ years of experience in equity compensation or client service roles.
• Strong knowledge of equity compensation plans, including stock options and RSUs.
• CEP designation preferred.

Responsibilities

• Support stock plan service client administrators.
• Respond to client support requests and provide best practices.
• Create and update System User Guides and Documentation.

Skills

Client relationship management

Problem-solving

Attention to detail

Interpersonal skills

Education

Bachelor's degree in Business, Finance, Accounting

Tools

Excel

Job description

Stock Administrator and Support Specialist - SaaS Team page is loaded

Stock Administrator and Support Specialist - SaaS Team

Apply remote type Remote - Nationwide locations Nationwide Remote time type Full time posted on Posted 3 Days Ago time left to apply End Date: July 1, 2025 (3 days left to apply) job requisition id R.0052321

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Stock Administrator and Support Specialist supports the delivery of high-quality equity compensation administration solutions within Empower’s stock solutions SaaS platform. You will act as a point of contact for clients, providing guidance on stock plan operations while driving client satisfaction and retention.

What you will do

• Provide pooled support to stock plan service SaaS client administrators

• Respond to client support requests and provide best practice administration guidance to clients

• Document client support requests that require follow-up

• Escalate any support requests as needed to the COO

• Create and update System User Guides and Documentation

• Provide recommendations for system improvements based on client and support team experiences

• Log system issues identified internally or by clients

• Initiate the Change Request process and work with the Development Team to execute Change Requests

• Support testing of new product features or issue fixes

• Adhere to the Data Classification and Information Handling Procedures

• Participate in prospective client product demonstrations (as required)

What you will bring

• Bachelor’s degree in Business, Finance, Accounting, or a related field, preferred

• 2+ years of experience in equity compensation, stock plan administration, or client service roles within the financial services industry

• Strong knowledge of equity compensation plans, including stock options, RSUs, and ESPPs

• Strong technical background and familiarity with Excel

• Excellent client relationship management and interpersonal skills

What will set you apart

• CEP (Certified Equity Professional) designation preferred

• Proficiency with stock plan platforms

• Strong problem-solving and analytical skills and attention to detail

• Ability to manage multiple clients and priorities in a fast-paced environment

• Excellent verbal and written communication skills

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$77,900.00 - $110,000.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer • Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

07-01-2025

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Remote and Hybrid Positions

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection .