Application Support Administrator

ENT Specialty Partners; Dallas (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced Application Support Administrator to lead technical support for EMR systems. This hybrid role involves enhancing application performance, ensuring compliance with best practices, and developing user training materials. You'll collaborate with various teams to facilitate seamless operations and improve data integrity. Join a supportive environment that values creativity and excellence, offering comprehensive benefits and opportunities for professional growth in a dynamic healthcare setting.

Benefits

Medical insurance

Vision insurance

Dental insurance

401(k) plan

Disability insurance

Life insurance

Qualifications

• 3+ years of experience in EMR application support in a healthcare setting.
• Strong knowledge of eClinicalWorks workflows and configuration.

Responsibilities

• Provide hands-on support for EMR platforms and patient interaction portals.
• Coordinate with EMR vendor support to resolve systems issues.

Skills

eClinicalWorks workflows

EMR application support

communication skills

project management

Education

Bachelor's degree in Healthcare Informatics

Bachelor's degree in Computer Science

Tools

EMR systems

Healow

Job description

Job Details

Level: Experienced

Job Location: ESP Executive Offices - Dallas, TX

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: Undisclosed

Travel Percentage: Occasional

Job Shift: Day

Job Category: Admin - Clerical

Description

ENT Specialty Partners (ESP), an otolaryngology medical management company, is seeking a talented and experienced Application Support Administrator to provide technical leadership in the support of our Electronic Medical Records (EMR) systems.

Reporting to the Director of Application Support, this full-time, hybrid remote position is based in Dallas, TX.

ESP was formed to ensure that otolaryngologists have access to unrivaled strategic, financial, and operational support. We work alongside our physicians and local practice managers to create the superior results needed in today’s medical environment. Members of the ESP team are a part of a growing community where we value people, encourage creativity, and strive for excellence.

Position Overview:

The Application Support Administrator will play a pivotal role in support, implementation, and consolidation of EMR and patient interaction portal systems across the organization. The position requires deep EMR application support knowledge, especially eClinicalWorks, and a strong understanding of clinical and revenue cycle workflows to ensure that application configuration details facilitate efficient operations throughout the organization.

In addition to the support of the EMR systems, as an Application Support Administrator, this person will play a lead role in the development of support standards and documentation followed by application support personnel, establishing a culture of ownership and adherence to industry best practices within the team.

Key Responsibilities:

• Provide hands on support for multiple EMR platforms and patient interaction portal systems.
• Assist physicians, practice administrators, clinical staff, and revenue cycle management employees in resolving application systems issues impacting clinical and RCM operations.
• Coordinate with EMR vendor technical support personnel to drive the escalation of systems issues, seeing them through to complete resolution.
• Work closely with the Enterprise Data Warehouse reporting team to improve and maintain accurate operational and financial data consistently within all EMR systems.
• Partner with the Learning and Development team to establish in-depth application user training materials.
• Ensure adherence to IT change management policies and procedures to maintain the stability of application systems.
• Participate in the development and documentation of business continuity procedures and participate in disaster recovery drill exercises.
• Implement EMR application systems configuration in accordance with best practice guidance from EMR vendors.
• Complete all assigned compliance training by company established due dates.
• Follow quality assurance processes and standards for EMR applications, ensuring compliance with regulatory requirements and industry best practices.

Qualifications

Qualifications:

• Bachelor's degree in Healthcare Informatics, Computer Science, or related field; or equivalent professional experience.
• Strong knowledge of eClinicalWorks workflows, configuration, and support.
• Minimum of 3 years of experience in EMR application support or related roles in a healthcare setting.
• Experience with consolidation of EMR and patient interaction portal systems and exposure to multiple EMR platforms
• Knowledge of implementing and supporting EMR ancillary applications (such as Healow) related to online patient scheduling, check-in, and bill payment.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
• In-depth knowledge of healthcare IT standards, regulations, and best practices.
• Understanding of project management methodologies and tools.
• Ability to thrive in a fast-paced, dynamic environment with a high degree of ambiguity and complexity.
• Certification in relevant IT or healthcare informatics areas (e.g., HIMSS, CPHIMS) is a plus.

ENT Specialty Partners provides comprehensive benefits packages to its employees, including medical, vision, and dental insurance, disability/life insurance, 401(k), and much more.