LEAD APPLICATION SUPPORT ADMINISTRATOR (CHD) - IT

Tarrant County; Texas; On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled application administrator to provide expert-level support for complex business applications. In this dynamic role, you will leverage your extensive knowledge to enhance application functionality, conduct user training, and facilitate project management. Your contributions will drive efficiency and optimize system performance across a diverse user base. If you're passionate about technology and have a strong background in business operations, this is an exciting opportunity to make a significant impact in a collaborative environment.

Benefits

Health Insurance

Retirement Benefits

Paid Holidays

Professional Development Opportunities

Qualifications

• Experience in business operations and application administration is essential.
• Strong interpersonal skills and customer service abilities are required.

Responsibilities

• Provide second-level support for complex application administration requests.
• Design, develop, and maintain application functionality based on user requirements.

Skills

Business Operations

Application Administration

Analytical Skills

Customer Service

Project Management

Education

Bachelor's Degree

Associate's Degree

High School Diploma or GED

Tools

IT Infrastructure Library (ITIL)

Enterprise Resource Planning (ERP)

Job description

The incumbent of this position leverages expert-level knowledge to provide support to application users for the most complex application administration requirements of County users relating to configuration design, modification and data analysis as requested and supports application upgrades and conversions. The incumbent focuses on application administration support functions for complex applications with a community of business (CoB) and/or County-wide (enterprise) user base. The incumbent provides highly complex programming and support functions for ancillary add-ons and user exits as needed to facilitate the consumption of applications. The incumbent creates common processes to evaluate and respond to end-users' feedback, requests and application-use optimization requirements. The incumbent coordinates and conducts application and project training with appropriate end-user departments. Keeps current on legal and technical issues that impact the County.

THIS POSTING MAY CLOSE AT ANY TIME ONCE A
SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

BENEFITS

Tarrant County employees enjoy superior health, retirement, and insurance benefits &
13 County Holidays

For more information, please click on the link below:
http://www.tarrantcounty.com/en/human-resources/employee-benefits.html

1. Communicates with end-users and third-party vendors to obtain requirements for major projects and application updates.
2. Leverages expert-level/domain knowledge to design, develop, maintain, and execute testing of new and changed functionality.Documents processes and procedures.
3. Installs, modifies and maintains system tables and configurations based on CoB and/or enterprise-wide customer needs and business requirements.
4. Updates system end-user and training documentation. Conducts and supports end user training as needed.
5. Actively partners with business units to identify improvements that will increase efficiency of the systems and researches and implements application-use optimizations.
6. Provides second-level end-user support for the most complex end-user application administration requests and requirements.
7. Performs configuration management.
8. Conducts statistical reporting to management to aid data-driven management decision-making.
9. Manages interface and associated error logs and applies analytical tools to identify common trends to aid proactive problem resolution.
10. Maintains business process procedures in conjunction with the process owners.
11. Resolves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex application-use problems.
12. Works closely with vendors to resolve issues and manage deployments.
13. Analyzes and resolves application data problems.Leverages analytical tools to identify and document any trends to drive proactive problem resolution.
14. Provides highly complex programming and support functions for ancillary add-ons and user exits as needed to facilitate the consumption of applications.
15. Manages user access rights.
16. Performs all other related duties as required.

NOTE:You must fill out the work history and education sections of application to show you have years of experience/education as required by hiring department or be disqualified.

Bachelor's degree + Three(3) full-time years of business operations and business-related application experience required.
-OR-
Associate'sdegree +Five (5) full-time years of business operations and business-related application experience required.
-OR-
High School diploma or GED + Seven (7) full-time years of business operations and business-related application experience required.

Prior supervisory experience desired.

Must have a valid and current driver's license.

Certification in IT Infrastructure Library (ITIL) Foundation preferred.

Any industry certifications in enterprise resource planning (ERP) systems is a plus.

Extensive and broad-based experience with demonstrated understanding of business applications within a large and diverse enterprise environment or community of business.

Strong interpersonal skills with the ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels.

Demonstrable customer service skills and ability to professionally interact with a staff of disparate personalities.

Must be able to multi-task and work independently on most complex assignments using independent discretion and judgment as well as transition quickly between projects/issues.

Regular attendance is essential.

Ability to work independently or as part of a team.

Extreme attention to detail is mandatory.

Ability to communicate user requirements to both technical and non-technical County staff and vendors.

Ability to participate in multiple projects concurrently without loss of quality on any project.

If hired, must provide proof of educational attainment at new hire processing.

Tarrant County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications since the age of seventeen (17) and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually. Incumbent must hold a valid Driver's License or State Issued ID card.

While performing the duties of this position, the incumbent is regularly required to bend, carry, hear, keyboard, lift below the waist, lift between waist and shoulder, lift to the side/twist, pull, push, reach, reach overhead, perform repetitive tasks, see color, see near, sit, squat, stand, stoop, talk, twist, use his/her hands, walk, work alone and with others, and work overtime.