Application Support

Volto USA; Salt Lake City (UT); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Volto USA in Salt Lake City, UT, is seeking an experienced Application Support professional for a hybrid role requiring on-site presence three times weekly. The role demands 6-10 years in application support, with familiarity in MES Apriso or Microsoft Dynamics 365 Finance and Operations.

US citizenship is required. You will resolve user issues, communicate with factory floor and office staff, and coordinate tracking in both helpdesk and development environments to ensure timely closure.

Qualifications

• 6-10 years of experience in application support.
• Experience with MES Apriso or ERP Microsoft Dynamics 365 Finance and Operations.
• Strong communication with users on the factory floor and in the office.

Responsibilities

• Support issues daily; primary job duty.
• Track issues in the helpdesk system and development environment.
• Collaborate with IT Solution Support and IT Development teams to drive problem resolution.

Skills

Application support

Communication skills

Problem resolution

Tools

Apriso

Dynamics 365

Job description

Role: Application Support

Location: Salt Lake City UT, 84101 - (Hybrid - Must be on-site 3 times a week)

MUST BE US CITIZEN

Role Requirments:

Experience as a member of an application support team resolving issues for users of software systems.

6-10 years Exp

• The role will be supporting both an MES (Manufacturing Execution System)Apriso and an ERP (financial system)Microsoft Dynamics 365 Finance and Operations
• Experience with one or the other is preferred though we will provide training for both and the interfaces between them
• Must have effective communications skills with users on the factory floor as well as office workers
• Will be assigned issues to resolve daily; this is the primary job duty
• Will be expected to track issues for the Site both in the helpdesk issue system and the software development environment to ensure follow-up and closure
• Will be a member of the D365 / Apriso IT Solution Support team and the IT Development teams to drive problem resolution