Application Specialist: Tech Support & Client Training

amg-associates-inc; Rochester (MN); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for growth and advancement

Dynamic and collaborative work environment

Job summary

AMG & Associates, Inc. in Rochester, Minnesota is seeking a dedicated Application Specialist to provide technical support and guidance to clients. You will play a vital role in ensuring clients achieve their business objectives using our software and applications.

The ideal candidate will have a Bachelor's degree in Computer Science and at least 3 years of technical support experience. Join us to work in a supportive and innovative environment that values client success.

Qualifications

• Minimum of 3 years of experience in technical support or a similar role.
• Strong knowledge of software applications and systems.
• Ability to work independently and in a team environment.

Responsibilities

• Provide technical support to clients via phone, email, and remote access.
• Conduct training sessions for clients on the use and functionality of our products.
• Document and maintain client interactions and support activities in our CRM system.

Skills

Technical Support

Troubleshooting

Excellent Communication

Organizational Skills

Education

Bachelor's degree in Computer Science or related field

Tools

CRM Systems

Ticketing Systems

Job description

AMG & Associates, Inc. in Rochester, Minnesota is seeking a dedicated Application Specialist to provide technical support and guidance to clients. You will play a vital role in ensuring clients achieve their business objectives using our software and applications.

The ideal candidate will have a Bachelor's degree in Computer Science and at least 3 years of technical support experience. Join us to work in a supportive and innovative environment that values client success.