Application Programmer

Jobgether SRL; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-first

Contract engagement

Flexible location

Microsoft technologies exposure

Professional growth

Collaborative environment

Technical leadership

No travel required

Job summary

Jobgether SRL is seeking an experienced Dynamics 365 developer to design, implement, and support CRM and customer portal solutions in a predominantly remote environment.

You will work in Agile teams, translate business needs into technical designs, mentor peers, and help modernize enterprise applications leveraging AI, Copilot Studio, and Document Intelligence.

Qualifications

• Strong hands-on experience developing, enhancing, and supporting Microsoft Dynamics CRM and Dynamics 365 applications.
• Experience building and maintaining Dynamics customer portals or comparable customer-facing applications.
• Strong programming, debugging, troubleshooting, testing, and maintenance capabilities.
• Proven ability to contribute throughout the full software development lifecycle.
• Familiarity with Agile development methodologies and sprint-based delivery cycles.
• Experience working with business analysts, QA, developers, and technical leadership.
• Ability to contribute to technical requirements, acceptance criteria, test scenarios, and design decisions.
• Strong troubleshooting skills and attention to detail.

Responsibilities

• Develop and maintain Dynamics 365 CRM applications and customer portals.
• Manage full SDLC from requirements to production support.
• Collaborate with analysts, QA, and developers to ensure quality delivery.
• Provide production support and mentor junior developers.
• Drive modernization and automation of legacy applications.

Skills

Dynamics CRM/D365

Customer portals

Full SDLC

Agile/Scrum

Cross-functional collaboration

Requirements & testing

Analytical problem-solving

Communication skills

Technical leadership

Azure cloud

Tools

Copilot Studio

Document Intelligence

IVR

Chat solutions

Azure

Job description

Accountabilities:

• Develop and maintain Dynamics 365 applications: Design, build, enhance, and support Microsoft Dynamics 365 CRM solutions to meet evolving business and operational requirements.
• Build customer-facing applications: Develop and maintain customer portals and related digital applications that deliver accessible, reliable, and user-friendly experiences.
• Manage the full software development lifecycle: Translate requirements into technical designs, write and test code, troubleshoot defects, deploy enhancements, and provide ongoing application support.
• Implement customer service capabilities: Enhance Dynamics 365 Customer Service functionality and support the integration of modern customer engagement technologies.
• Develop AI-powered solutions: Contribute to the implementation of Microsoft Copilot Studio, Contact Center, IVR, conversational chat, and other AI-enabled customer service capabilities.
• Integrate intelligent document processing: Implement or integrate Microsoft Document Intelligence and related technologies to automate document processing and improve operational efficiency.
• Translate business needs into technical solutions: Work with business analysts and functional teams to refine requirements, clarify acceptance criteria, and develop appropriate technical approaches.
• Deliver within Agile/Scrum teams: Manage multiple user stories and development tasks within sprint timelines while maintaining quality and delivery standards.
• Collaborate across technical teams: Coordinate with QA engineers, developers, business analysts, functional specialists, and technical leadership to ensure successful implementation and testing.
• Provide production support: Investigate application issues, identify root causes, implement corrective actions, and maintain the reliability of existing systems.
• Mentor and guide developers: Share technical knowledge, support team development, and promote consistent coding standards and software development best practices.
• Maintain technical documentation: Prepare and update system documentation, technical specifications, troubleshooting procedures, and release documentation.
• Drive modernization and continuous improvement: Identify opportunities to automate processes, modernize legacy applications, improve system integrations, and enhance the overall customer experience.

Requirements:

• Microsoft Dynamics expertise: Strong hands-on experience developing, enhancing, and supporting Microsoft Dynamics CRM and Dynamics 365 applications.
• Customer portal development: Experience building and maintaining Dynamics customer portals or comparable customer-facing applications.
• Application development skills: Strong programming, debugging, troubleshooting, testing, and application maintenance capabilities.
• Full software development lifecycle experience: Proven ability to contribute throughout the development process, including requirements gathering, design, development, testing, deployment, and production support.
• Agile/Scrum experience: Familiarity with Agile development methodologies and the ability to manage multiple user stories and tasks within sprint-based delivery cycles.
• Cross-functional collaboration: Experience working with business analysts, QA and testing teams, developers, functional specialists, and technical leadership.
• Requirements and testing knowledge: Ability to contribute to technical requirements, acceptance criteria, test scenarios, and solution design decisions.
• Analytical and problem-solving abilities: Strong troubleshooting skills, attention to detail, and the ability to resolve complex application issues effectively.
• Communication skills: Clear written and verbal communication, with the ability to explain technical concepts and collaborate with diverse stakeholders.
• Technical leadership: Experience mentoring developers, sharing technical knowledge, or contributing to development standards and best practices.
• Preferred Microsoft technologies: Familiarity with Microsoft Copilot Studio, Dynamics 365 Customer Service, Dynamics 365 Contact Center, IVR, conversational AI, and customer-facing chat solutions.
• Preferred AI and automation experience: Knowledge of Microsoft Document Intelligence, intelligent document processing, or AI-powered customer service implementations.
• Preferred integration and cloud experience: Experience integrating Dynamics 365 with enterprise applications, working with Microsoft Azure or other cloud modernization initiatives, and supporting legacy application transformation.
• Preferred industry experience: Previous experience delivering or supporting applications for federal government organizations.
• Work schedule: Ability to work during the required operating hours of 8:30 AM to 5:30 PM Eastern Time.
• Security clearance: Ability to obtain and maintain a Public Trust clearance.

Benefits:

• Remote-first work environment: Primarily remote work, with occasional hybrid attendance when requested by the client.
• Contract engagement: Opportunity to contribute to a significant enterprise application modernization initiative.
• Flexible work location arrangement: Remote work is available, subject to project requirements and the specified Eastern Time working schedule.
• Exposure to modern Microsoft technologies: Hands-on involvement with Dynamics 365, customer engagement platforms, AI-powered services, and intelligent document processing.
• Professional growth: Opportunities to expand expertise in enterprise application development, cloud modernization, automation, and conversational AI.
• Collaborative environment: Work with multidisciplinary teams, including developers, business analysts, QA specialists, functional experts, and technical leaders.
• Technical leadership opportunities: Contribute to development standards, mentor colleagues, and help shape application modernization practices.
• No required travel: The position does not require business travel.
• Compensation: Salary or contract rate details are not specified in the original job description and can be clarified during the recruitment process.
• Healthcare and additional perks: These benefits are not specified in the original job description.
• Security requirement: The successful candidate must be eligible to obtain and maintain a Public Trust clearance.