Application & Operations Support Specialist

Brown & Brown, Inc.; Charlotte (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Benefits

401k

Employee Stock Purchase Plan (ESPP)

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown is seeking a Technical Assistant to join our Northeast Support Team. Under the supervision of the Business Operations Leader, you will process workflows, respond to brokers and underwriters, and support policy servicing inquiries.

This role requires strong MS Office skills, basic accounting knowledge, and a professional telephone demeanor. 1–2 years’ experience and a high school diploma are preferred.

Qualifications

• High School Diploma or GED required.
• Proficient with MS Office Suite.
• Basic accounting knowledge.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• 1-2 years’ experience in a similar position.

Responsibilities

• Correspond with Brokers, Underwriters and Underwriter Assistants via Teams/email to respond to questions, investigate and resolve issues, and follow up on outstanding items.
• Provide clerical and administrative support to Operations Team and Underwriting Teams.
• Assist with policy servicing inquiries to include accounting, underwriting, and operations.
• Learn and work within Agency Management System to save documents, emails, and correspondence.
• Become familiar with Agency Management System reporting functionality to include running and distributing scheduled and ad hoc reports.
• Answer questions about the organization’s products and services to assist in customer service functions.
• Pursue a course of personal and professional development.

Skills

MS Office Suite

Basic accounting

Confidentiality

Telephone etiquette

1-2 years experience

Education

High School Diploma or GED

Associate or bachelor’s degree in insurance or accounting

Tools

Agency Management System

Job description

Brown & Brown is seeking a Technical Assistant to join our Northeast Support Team. Under the supervision of the Business Operations Leader, you will process workflows, respond to brokers and underwriters, and support policy servicing inquiries.

This role requires strong MS Office skills, basic accounting knowledge, and a professional telephone demeanor. 1–2 years’ experience and a high school diploma are preferred.