Application Operations & Risk Lead (On-Call)

Aspinity; Dallas (TX); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Highway is seeking a Risk Operations role based in Dallas to ensure secure processing and timely support for carriers in our freight platform. You will manage risk queues, oversee authentication controls, and collaborate with the Risk and Operations teams to address incidents and improve customer experience.

The role requires after-hours availability and some remote work. A strong background in application operations, SQL/Excel, and effective communication is essential for success in a

Qualifications

• Bachelor's degree in Computer Science, Information Technology or Business Administration highly preferred.
• Prior experience in an Application Operations team for a software company.
• Strong technical aptitude and analytical problem solving skills.
• Transportation and logistics background is a plus.
• Familiarity with Active Admin for Ruby on Rails.
• Experience with SQL and/or Microsoft Excel is preferred.
• Excellent communication skills and thrives in a fast-paced, urgent environment.
• Highly organized with a proven ability to manage multiple priorities and deadlines.
• Comfortable directing the support team on escalations and fixes.

Responsibilities

• Monitors Highway’s Risk queue, ensuring responsiveness and that case handling SOPs are followed.
• Oversees the Risk queue, and user authentication and authority to ensure secure implementation to prevent fraud.
• Escalates to Risk Operations Manager to review fraud incidents and document data points.
• Be highly responsive with a feedback loop to mitigate risk and improve customer experience.
• Works closely with the Operations Team in handling escalated cases requiring oversight.
• Makes and suggests updates to the application to address bugs and ensure proper operation.
• Troubleshoots technical problems and provides solutions for users of Highway’s application.
• Demonstrates responsiveness in communication with the ability to manage multiple priorities.

Skills

Analytical thinking

Communication skills

Organizational skills

SQL

Excel

Ruby on Rails

Ruby on Rails familiarity

Decision making

Education

Bachelor's degree (CS/IT/BA)

Tools

Active Admin

Ruby on Rails

Job description

Highway is seeking a Risk Operations role based in Dallas to ensure secure processing and timely support for carriers in our freight platform. You will manage risk queues, oversee authentication controls, and collaborate with the Risk and Operations teams to address incidents and improve customer experience.

The role requires after-hours availability and some remote work. A strong background in application operations, SQL/Excel, and effective communication is essential for success in a