Application Operations Assistant Manager, Risk

Highway App, Inc.; Dallas (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Highway App, Inc. is a leading freight tech provider in North America, delivering risk-managed carrier identity and fraud prevention for major brokers. The role focuses on monitoring risk queues, ensuring secure authentication, and supporting carriers with timely resolutions.

The position requires after-hours remote availability and close collaboration with Operations and Risk teams to optimize processes. The ideal candidate has a technical background, strong analytical skills, and experience in

Qualifications

• Bachelor's degree in CS/IT or Business Admin preferred.
• Experience in an Application Operations team is preferred.
• Strong technical aptitude and analytical problem-solving.
• Transportation and logistics background is a plus.
• Familiarity with ActiveAdmin for Rails.
• Experience with SQL and Excel is preferred.
• Excellent communication skills in a fast-paced environment.
• Highly organized with ability to manage multiple priorities under deadline.
• Comfort directing support teams for escalations.

Responsibilities

• Monitor Highway's Risk queue and ensure case handling SOPs are followed.
• Oversee the Risk queue, user authentication, and secure implementation to prevent fraud.
• Escalate fraud incidents to Risk Operations Manager and document datapoints.
• Be highly responsive with a feedback loop to mitigate risk and improve customer experience.
• Work closely with Operations Team on escalated cases requiring oversight and review.
• Make and suggest updates to the application to address bugs and ensure reliable operation.
• Troubleshoot technical problems and provide individual solutions for users.
• Demonstrate responsiveness and manage multiple priorities simultaneously.
• Collaborate with Highway Team to serve customers well.
• Role requires some remote and on-call afterhours, weekends, and holidays.

Skills

Technical aptitude

Analytical problem solving

Excellent communication skills

Ability to manage multiple priorities

Fast-paced environment adaptability

Education

Bachelor's degree in Computer Science, Information Technology or Business Administration

Tools

ActiveAdmin for Ruby on Rails

SQL

Microsoft Excel

Job description

About this position

About the Company:

Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.

FLSAStatus:Exempt

Reportsto:OperationsDirector,Risk

AbouttheCompany:

Highwayisthefastest-growingfreighttechproviderinNorthAmerica.Weservethelargestfreightbrokersintheindustry,solvingoneoftheirbiggestpainpoints:whoisreallyhaulingtheirfreight.WeanswerthequestionofCarrierIdentity,protectingbrokers’networks,preventingfraudandincreasingtransparency.Servingandprotectingourcustomersisourtoppriority,andweareproudthatourbestmarketingisourcustomerreferralsandtestimonials.

RoleDescription

FreightbrokersputanincredibleamountoftrustinHighwayandthattrustwillbeextendedtoyou.Theyexpectasecureprocessandtimelysupportfortheircarrierscompletingtheprocess.ThisroleisresponsibleforensuringHighway’soperationalprocesseswiththeRiskteamareoptimizedatalltimestoensurethatallassociatedincidentsareaddressed.

Yourrole:

• MonitorsHighway’sRiskqueue,ensuringresponsivenessandthatcasehandlingSOPsarefollowed.
• ResponsibleforoverseeingtheRiskqueue,anduserauthenticationandauthoritytoensuresecureimplementationtopreventincidentsoffraud.
• EscalatetoRiskOperationsManagerasnecessarytoreviewfraudincidentsanddocumentallassociateddatapoints.
• Behighlyresponsive,withafeedbacklooptomitigateriskandimprovecustomerexperience.
• WorkscloselywiththeOperationsTeaminhandlingescalatedcasesthatrequireadditionaloversightandreview.
• Makesandsuggestsupdatestotheapplicationasrequiredtoaddresssystembugsandissuesandtoensuretheaccurateoperationoftheapplication.
• OtherdutiesincludetroubleshootingtechnicalproblemsandprovidingindividualsolutionsforusersofHighway’sapplication.
• Demonstrateresponsivenessinrespondingtointernalandexternalcommunicationwiththeabilitytomanagemultipleprioritiesatonetime.
• WorkcohesivelywithothermembersoftheHighwayTeaminanefforttoserveourcustomerswell.
• Thisroledoesrequiresomeremoteand“on-call”afterhours,weekendsandholidays.

Qualifications

• Bachelor'sdegreeinComputerScience,InformationTechnologyorBusinessAdministrationhighlypreferred.
• PriorexperienceworkinginanApplicationOperationsteamforasoftwarecompanypreferred.
• Technicalaptitudeandanalyticalproblemsolvingskills.
• Transportationandlogisticsbackgroundisaplus.
• FamiliaritywithtoolssuchasActiveAdminforRubyonRails.
• ExperiencewithSQLand/orMicrosoftExcelispreferred.
• Excellentcommunicationskillsandthrivesinafastpacedandurgentenvironment.
• Highlyorganizedwithaproventrackrecordofmanagingmultipleprioritieswithinadeadlinedrivenatmosphere-demonstratinghighcriticalthinkingskillsandabilitytomakebusinessdecisionsunderpressure.
• Mustbecomfortabledirectingthesupportteaminregardstohowtohandleescalationsthatariseandfixesthatmayberequiredinthecompany’sapplication.