Application Operation Analyst

Cynet Systems Inc; Oakland (CA); On-site; Full time

Job summary

A leading company is seeking a Career IT Application Operations Analyst to support application operations and troubleshoot issues. The role involves analyzing Smart Meter applications, developing solutions, and collaborating with internal teams. Ideal candidates will have strong technical skills, effective communication abilities, and a background in infrastructure technologies. This position offers a competitive hourly pay range and opportunities for professional growth.

Qualifications

• 5+ years of experience in application design and operations support.
• Experience with large-scale infrastructure-application systems.

Responsibilities

• Conducts tasks under guidance, resolves application and data-related problems.
• Analyzes Smart Meter application interfaces, prepares SQL code.
• Develops conversion and implementation plans.

Skills

Analytical

Problem-Solving

Technical Troubleshooting

Communication

Education

BA/BS in Computer Science

BA/BS in Business

Tools

Linux

Oracle

Job description

Job Description:

Pay Range: $63.30/hr - $68.30/hr

1. The Career IT Application Operations Analyst conducts basic and intermediate tasks under the guidance of a more senior Application Operations Analyst.
2. Adheres to Work Instructions and/or processes as outlined in Run Books and Playbooks.
3. Uses technical skills to resolve application and data-related problems within a well-defined scope, following procedural guidelines or under supervision.
4. Escalates complex or unusual problems to more experienced resources.
5. Handles a broader range of assignments and may develop solutions, beginning to scope work.
6. Follows established Application Development Frameworks, Coding Guidelines, and Database Standards when developing.
7. Analyzes existing Smart Meter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs interfaces and tools.
8. Diagnoses, isolates, and corrects data and performance faults.
9. Prepares and obtains approval for system and development documentation.
10. Performs planned and ad-hoc corrective maintenance to ensure continuous system operations.
11. Analyzes, evaluates, debugs, and diagnoses bugs, incidents, and exceptions in SmartMeter applications, interfaces, processes, and procedures.
12. Identifies and corrects discrepancies in data collected, reported, and processed.
13. Interacts with users, stakeholders, and team members, discussing and reporting on progress.
14. Executes quality control tasks as directed.
15. Monitors Meter to Cash Customer Care metrics and service level agreements.
16. Develops conversion and implementation plans.
17. Assists in defining, developing, and documenting business requirements, objectives, deliverables, and specifications for Smart Meter systems on a project basis, collaborating with internal teams.
18. Proposes procedural, process, and tool enhancements based on experience.
19. Provides clear, professional, and straightforward communication, including non-technical explanations.
20. May interact with suppliers and contractors as needed.

Knowledge/Abilities:

• Familiarity with infrastructure components such as Linux servers, networks, backups, and Oracle databases.
• Excellent written and verbal communication skills.
• Ability to work and communicate effectively across multiple departments.
• Strong analytical, problem-solving, and technical troubleshooting skills.
• Ability to work independently and collaboratively.

Requirements:

• BA/BS in Computer Science, Business, or equivalent experience.
• 5+ years of experience in application design, deployment, troubleshooting, infrastructure technologies, operations support, and analysis.
• Experience with designing and deploying large-scale, complex infrastructure-application systems.