COTS Engineer

DMI (Digital Management, Inc.); United States; Remote; USD 101,000 - 126,000; Full time

Job summary

DMI is seeking a Commercial OffThe-Shelf (COTS) System Engineer to operate, maintain, and enhance enterprise applications hosted in on-prem, virtualized, and AWS environments. You will ensure reliability, security, and performance of critical IT systems and participate in the design and implementation of enterprise-scale technical solutions.

This fully remote position requires U.S. citizenship and the ability to obtain a government security clearance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related discipline.
• 5+ years of IT experience supporting enterprise systems.
• 5+ years of experience in production or industrial engineering environments.
• In depth knowledge of Windows troubleshooting and configurations.
• Knowledge of Linux OS, databases, networks, certificates, and system integration.
• Ability to independently research issues and develop technical solutions.
• Strong written and oral communication skills; proficient with Microsoft Office Suite.
• U.S. Citizenship and ability to obtain government clearance.
• Remote work capability with a suitable telework environment.

Responsibilities

• Perform daily maintenance of enterprise applications across Windows and RHEL (virtualized and AWS-hosted).
• Plan, coordinate, and execute OS, database, and application upgrades with IT groups.
• Monitor systems to ensure availability and performance.
• Coordinate IT service delivery for mission needs.
• Troubleshoot complex issues, conduct RCAs, and implement corrective actions.
• Document system changes via Change Requests and tickets (e.g., ServiceNow).
• Review vulnerability and security scan results and mitigate findings per security practices.
• Ensure compliance with policies, standards, and SLAs.
• Follow SECapproved processes for ticket management and reporting.
• Collaborate with engineers and operations to support system performance and readiness.
• Provide knowledge sharing and cross-training to staff.

Skills

Windows troubleshooting

Linux OS

Networking

System integration

Troubleshooting

Communication

MS Office

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related discipline

Tools

AWS

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Commercial OffTheShelf (COTS) System Engineerto join us. This engineer responsible for the operation, maintenance, and enhancement of enterprise business applications hosted in onpremises, virtualized, and cloud environments. You will ensure the reliability, security, and performance of critical IT systems and participate in the design and implementation of enterprisescale technical solutions.

Duties and Responsibilities:

• Perform daily maintenance of enterprise business applications across Windows and RHEL environments (virtualized and AWS-hosted).
• Plan, coordinate, and execute operating system, database, and application upgrades in collaboration with multiple IT functional groups.
• Monitor IT systems using enterprise tools to ensure availability, performance, and adherence to operational standards.
• Manage and coordinate IT service delivery to ensure timely and effective support for mission needs.
• Troubleshoot complex application issues, conduct rootcause analyses (RCAs), and implement corrective actions.
• Document system changes using approved mechanisms such as Change Requests, ServiceNow PRB tickets, and internal tracking tools.
• Review vulnerability and security scan results, validate system integrity, and mitigate findings in accordance with approved security practices.
• Ensure compliance with organizational policies, technical standards, and servicelevel requirements.
• Follow SECapproved operational processes for ticket management, reporting, and servicelevel performance.
• Collaborate with software engineers, technical specialists, and operations personnel to support system performance and mission readiness.
• Provide knowledgesharing and crosstraining to other IT staff to enhance team capability and resiliency.

Qualifications

Education and Years of Experience:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
• At least 5 years of IT experience supporting enterprise systems.
• At least 5 years of experience in production or industrial engineering environments.

Required Qualifications:

• In depth knowledge of troubleshooting and configuring Windows operations systems.
• Demonstrated knowledge of Linux OS, databases, networks, certificates, and system integration.
• Ability to independently research issues, troubleshoot complex problems, and develop technical solutions.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Ability to maintain effective working relationships with vendors, clients, and technical teams.
• Strong written and oral communication skills.
• Proficiency with Microsoft Office Suite.

Desired Qualifications:

• Experience with cloud platforms (e.g., AWS).
• Experience developing or executing scripts, batch jobs, or automation tasks.
• Experience planning, organizing, or leading team activities to achieve operational objectives.

Additional Requirements:

• Must be a U.S. Citizen and able to obtain and maintain a government suitability clearance.
• This position requires successful completion of a background investigation.
• Work may require participation in occasional offhours maintenance windows.
• This is a fully remote position; candidates must maintain a suitable telework environment.

Clearance Requirements: Must possess or be eligible to obtain and complete a government security screening and obtain a Public Trust security clearance.

Citizenship Status Required: Must be U.S. Citizen (cannot have dual citizenship)

Physical Requirements: None required for this position.

Location: Remote, US

Minimum Salary Rate

$100,521

Median Salary Rate

$125,652

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.