Application & Infrastructure Support Specialist

State Street; New Jersey; On-site; USD 90,000 - 158,000; Full time

Job summary

State Street in New Jersey seeks a Tech Support specialist to respond to technical inquiries, diagnose software issues, and train users. You will collaborate with engineering/QA, identify workarounds, and research third-party software concerns to improve support processes. Some travel may be required.

The role requires strong SQL skills, understanding of the SDLC and trading lifecycle, and a proven ability to solve complex problems with keen attention to detail.

Qualifications

• Experience with one or more structured programming languages and development tools.
• Strong hands-on SQL experience and fundamentals of relational databases.
• Understanding of the Trading Life Cycle and System Development Life Cycle.
• History of solving complex technical problems with keen attention to detail.

Responsibilities

• Respond to technical assistance requests via Teams and Email; some travel may be involved.
• Diagnose software issues and recommend appropriate solutions.
• Analyze problems, answer questions, and provide training as needed.
• Work closely with engineering and QA teams.
• Identify and test workarounds for software deficiencies.
• Research third-party software issues and follow standard procedures.
• Contribute to process improvements and handle escalation cases.
• Keep logs of customer interactions and prepare resolution reports.

Skills

Structured programming

SQL

Trading Life Cycle

SDLC

Analytical mindset

Problem solving

Job description

State Street in New Jersey seeks a Tech Support specialist to respond to technical inquiries, diagnose software issues, and train users. You will collaborate with engineering/QA, identify workarounds, and research third-party software concerns to improve support processes. Some travel may be required.

The role requires strong SQL skills, understanding of the SDLC and trading lifecycle, and a proven ability to solve complex problems with keen attention to detail.