Senior Financial Tech Support Engineer

STATE STREET CORPORATION; Burlington (MA); On-site; USD 90,000 - 158,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Volunteer days

Employee networks

Job summary

STATE STREET CORPORATION’s Charles River Development team is seeking an experienced technical support professional to help clients in financial services. You will diagnose issues, guide users, and train on complex workflows across fixed income, derivatives, and equities.

You will work with Product Management and Engineering, document resolutions, mentor new hires, and contribute to process improvements while delivering high-quality client service in a fast-paced environment.

Qualifications

• Bachelor's degree in a technical discipline; MBA/Master's preferred.
• SIE, CFA, or FRM certifications are highly desirable.
• 4+ years in financial technology, trading support or OMS/EMS roles.

Responsibilities

• Provide technical support by diagnosing issues, resolving inquiries, and training users.
• Investigate complex problems, including third‑party integrations, and test workarounds.
• Support fixed income, derivative, and equity workflows for institutional/wealth clients.
• Deliver high‑quality client support for sensitive issues with professionalism.
• Document client interactions and resolutions accurately.
• Mentor new hires and support knowledge transfer across the org.
• Liaise with clients, Product Management, and Engineering to feedback and prioritize enhancements.
• Lead or support special projects to meet team objectives.

Skills

Financial instruments

Trade lifecycle

Analytical skills

Problem solving

Stakeholder mgmt

Communication

Project management

SQL knowledge

Education

Bachelor's degree (Finance/CS)

MBA or Master's

SIE/CFA/FRM certifications

Tools

SQL

Job description

STATE STREET CORPORATION’s Charles River Development team is seeking an experienced technical support professional to help clients in financial services. You will diagnose issues, guide users, and train on complex workflows across fixed income, derivatives, and equities.

You will work with Product Management and Engineering, document resolutions, mentor new hires, and contribute to process improvements while delivering high-quality client service in a fast-paced environment.