CNC Field Service Engineer

Cullerton Group; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Overtime pay

Travel reimbursements

Comprehensive benefits

Job summary

Cullerton Group is seeking a CNC Field Service Engineer for a remote-based role with up to 80% travel across North America. The position supports Rollomatic and Strausak machines, with base pay starting at $40/hour W2, plus overtime and travel compensation.

Two local openings in Mundelein/Greater Chicago area and one in Detroit/Cleveland region. You will diagnose mechanical, electrical, hydraulic, and electronic systems, install and commission CNC grinding machines, and provide technical

Qualifications

• Hands-on CNC machine experience is mandatory.
• Experience in at least two of mechanical troubleshooting and repair, electrical troubleshooting and repair, or field service.
• Ability to travel up to 80% across the United States, Canada, and Mexico.
• Ability to read electrical schematics and mechanical drawings.
• Ability to work independently at customer sites.

Responsibilities

• Technical field service and repairs on Rollomatic and Strausak CNC and non-CNC machines.
• Diagnose, troubleshoot, maintain, and repair mechanical, electrical, hydraulic, pneumatic, and electronic systems.
• Read and interpret electrical schematics, mechanical drawings, and technical documentation to diagnose issues.
• Install and commission new CNC grinding machines at customer facilities across North America.
• Provide after-sales support and customer guidance to ensure satisfaction.

Skills

CNC field service

Mechanical troubleshooting

Electrical troubleshooting

Field service experience

Travel readiness up to 80%

Tools

Microsoft Office

CNC control systems

Job description

CNC Field Service Engineer

Company: Cullerton Group

Employment Type: Full-Time, Permanent | W2

Location: Remote-Based with Extensive Travel

Preferred Locations: Mundelein/Greater Chicago, IL, and Detroit/Cleveland, OH/MI region

Travel Requirement: Up to 80% across the United States, Canada, and Mexico

Compensation: Starting at $40/hr W2 + Overtime + Additional Travel Compensation

Visa: Open to TN Visa Candidates

Hiring Update

We are currently hiring 3 CNC Field Service Engineers: 2 Field Service Engineers based locally in the Mundelein/Greater Chicago, IL area. 1 Field Service Engineer based in or around Detroit, MI, or Cleveland, OH.

Updated Technical Requirements

CNC experience is required. The top three technical competencies are Mechanical, Electrical, and Field Service experience. Candidates who possess at least 2 of these 3 competencies, along with CNC experience, are qualified for consideration.

Position Overview

Cullerton Group has an exciting opportunity for a CNC Field Service Engineer to join our client, a Swiss-based manufacturer specializing in high-precision CNC grinding machines used in cutting tools, medical instruments, and other precision manufacturing applications. Our client manufactures and supports Rollomatic and Strausak CNC and non-CNC grinding machines. We are seeking hands-on technical professionals with strong mechanical and/or electrical troubleshooting skills and experience servicing industrial machinery. The ideal candidate will be comfortable diagnosing complex machine issues, performing equipment installations, and providing technical support to customers throughout North America. This is a remote-based field service position requiring up to 80% travel. All business-related travel expenses are reimbursed.

Compensation and Benefits

• Base Pay: Starting at $40/hr W2.
• Overtime: Paid at $60/hr (1.5x regular hourly rate).
• Overtime Opportunities: Approximately 15–20 hours every two weeks.
• Overnight Travel Compensation: An additional 2 hours of straight-time pay for each hotel stay.
• Travel Expenses: All approved business-related travel expenses reimbursed.
• Benefits: Comprehensive employee benefits package.
• Employment: Full-time, permanent position.

Key Responsibilities

Technical Field Service and Repairs

• Perform technical field service on all Rollomatic and Strausak models, including CNC and non-CNC machines.
• Diagnose, troubleshoot, maintain, and repair mechanical, electrical, hydraulic, pneumatic, and electronic systems.
• Identify and resolve complex machine problems at customer facilities and remotely from the office.
• Read and interpret electrical schematics, mechanical drawings, and technical documentation to diagnose equipment issues.
• Perform preventive maintenance, machine adjustments, and technical repairs to ensure optimal equipment performance.

Machine Installation and Customer Support

• Install and commission new CNC grinding machines at customer facilities throughout North America.
• Support machine installations in the company’s showroom and technical facilities.
• Respond to customer maintenance and troubleshooting inquiries by phone, email, and onsite visits.
• Assist customers in identifying replacement parts and understanding maintenance requirements.
• Provide technical guidance and after-sales support to ensure customer satisfaction.

Showroom and Workshop Support

• Assist with general showroom and workshop activities as needed.
• Help install, configure, and prepare machines for showroom demonstrations.
• Prepare machines for shipment to customer locations.
• Support equipment inspections, testing, and other workshop-related technical activities.

Trade Shows and Exhibitions

• Occasionally assist with equipment setup before exhibitions and trade shows.
• Support equipment breakdown and preparation following exhibitions.

Professional Conduct

• Maintain professionalism, integrity, honesty, and transparency when interacting with customers, management, and coworkers.
• Represent the company professionally during customer visits and technical service assignments.
• Perform additional duties as assigned based on business and operational requirements.

Qualifications and Requirements

Required Qualifications

• Hands-on CNC machine experience is mandatory.
• Demonstrated experience in at least 2 of the following 3 areas: Mechanical troubleshooting and repair.
• Electrical troubleshooting and repair.
• Field service experience.
• Strong mechanical aptitude and hands‑on problem‑solving abilities.
• Ability to interpret mechanical and electrical schematics and technical drawings.
• Experience diagnosing, maintaining, or repairing industrial machinery.
• Willingness to learn CNC tool and cutter grinding technology and machine controls.
• Ability to work independently at customer sites and communicate effectively with customers.
• Comfortable traveling up to 80% across the United States, Canada, and Mexico.
• Proficiency with Microsoft Office and familiarity with CNC control systems.

Preferred Qualifications

• Previous experience as a CNC Field Service Engineer, CNC Service Technician, or Industrial Maintenance Technician.
• Experience with CNC grinding machines, particularly tool and cutter grinders.
• Familiarity with Rollomatic, Strausak, or similar precision grinding equipment.
• Experience troubleshooting hydraulic, pneumatic, and electronic machine systems.
• Previous experience installing, commissioning, or servicing CNC equipment at customer facilities.
• Strong customer-facing technical support experience.
• Familiarity with electrical and fluid power circuits.

Work Location and Travel

This is a remote-based field service position, allowing employees to work from home when not traveling to customer sites. We are prioritizing candidates for the following openings: 2 Local Positions: Mundelein/Greater Chicago, Illinois area. 1 Regional Position: Detroit, Michigan, or Cleveland, Ohio, and surrounding areas. Candidates must be comfortable traveling up to 80% of the time to customer locations throughout the United States, Canada, and Mexico. All approved business-related travel expenses will be reimbursed.

Why Join This Opportunity?

• Permanent employment with a well-established Swiss precision machinery manufacturer.
• Competitive hourly compensation with consistent overtime opportunities.
• Additional paid hours for overnight hotel stays.
• Comprehensive employee benefits.
• Fully reimbursed business travel expenses.
• Opportunity to work with advanced CNC grinding technology.
• Exposure to diverse customers and manufacturing environments throughout North America.
• Opportunities for technical development and specialized machine training.

Note: Job responsibilities may be modified at the company's discretion based on operational and business needs.