Application Developer / Report Writer

RBC Bearings; Oxford (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

RBC Bearings Incorporated in Oxford, CT, is seeking an Application Developer / Report Writer to support ERP systems, reports, and BI tools. You will interact with end users, manage service requests, and implement solutions while maintaining documentation and change control.

The role requires writing SQL queries, Power BI and Office suite proficiency, and strong communication skills to support a 24x7 manufacturing environment. Training and cross-functional collaboration are integral to success.

Qualifications

• 3+ years of relevant IT/Applications support experience.
• Experience with ERP-like environments and BI tools preferred.
• Strong SQL and data extraction skills.
• Excellent communication and documentation skills.

Responsibilities

• Provides training, troubleshooting, and support to software application users.
• Coordinate incoming IT service requests via phone and e-mail to ensure timely resolution.
• Liaise with third parties and IT partners to resolve issues.
• Implement minor changes to the ERP system.
• Track and manage changes to the application software per Change Management process.
• Record, track, and document the problem-solving process through final resolution.
• Support a 24 x 7 manufacturing environment.

Skills

SQL queries

Power BI

Windows Server

Troubleshooting

Communication skills

SQL Server

Education

Bachelor’s degree in IT related field

Tools

Visual Studio (VB.net / C#)

Team Foundation Server

SSRS

SSIS

SQL Server

Microsoft Access

Excel

Job description

RBC Bearings Incorporated (NYSE: RBC) is a leading international manufacturer of highly engineered precision bearings, components and essential systems for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. We currently have 60 facilities, of which 43 are manufacturing facilities in ten countries and our market capitalization is approximately $14.5 billion.

Job Title/Location:

Application Developer / Report Writer, Oxford, CT

Purpose & Scope

The Applications Developer / Report Writer works under the direction of the Business Intelligence (BI) manager. He/she provides technical support to resolve or assist in resolution of issues relating to ERP systems, reports, and other software applications. The position is responsible for interacting with end users, opening support tickets with software vendors, and identifying and implementing solutions for software application issues. He/she also provides input for the improvement of processes and procedures. This position may involve some database maintenance work, such as writing and executing SQL statements to extract data for business purposes or audits.

Key Responsibilities

• Provides training, troubleshooting, and support to software application users
• Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user software application issues
• Liaise with third parties and IT partners to resolve issues in a timely manner
• Implement minor changes to the ERP system
• Track and manage changes to the application software per defined Change Management process
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Determine severity of incidents and efficiently upscale them using the incident management process
• Keep requester informed of progress
• Ensure resolution meets user requirements while meeting Service Level requirements
• Support a 24 x 7 manufacturing environment.
• Experience supporting Power BI and the Microsoft Power Sweet is preferred
• Ability to write SQL queries is required
• Microsoft Access/Excel/Word/PowerPoint expertise is required
• Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills.
• Experience with Industry Standard ticketing system preferred
• Ability to work independently under general supervision within a demanding client centric environment.

Education & Skills

• High School Diploma, bachelor’s degree in an IT related field is preferred
• 3+ years of experience of relevant work experience; 1+ years with Associates
• General knowledge of Windows Server (2019 and newer) operating system
• SQL Server query writing; intermediate
• High level of experience with desktop operating systems
• Excellent troubleshooting skills
• Excellent research skills
• Technical documentation skills
• Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner

Preferred Experience

• Visual Studio (VB.net / C#), Team Foundation Server, Power BI, SSRS, SSIS, SQL Server
• Ability, initiative, and accountability to execute broad assignments requiring minimal direction
• Moderate understanding of enterprise datacenter technologies including Networking, Security, TCP/IP and DNS

We offer competitive compensation and excellent benefits, including Medical, Dental, and company matched 401k plan.

RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.