Application Analyst Principal

Intermountain Healthcare; Helena (MT); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in healthcare is seeking a Principal Analyst to support and optimize information technology applications. This role involves overseeing technical support, managing projects, and mentoring analysts to ensure alignment with organizational goals. The successful candidate will be responsible for analyzing problems, configuring systems, and collaborating with external vendors. With a focus on strategic resource planning and best practices, this position offers a unique opportunity to make a significant impact in the healthcare sector. Join a team dedicated to improving patient care through innovative technology solutions.

Benefits

Comprehensive benefits package

Qualifications

• 3+ years experience with Epic Care Management tools.
• Strong technical proficiency in Epic applications.

Responsibilities

• Support stakeholders by analyzing and diagnosing problems for resolution.
• Serve as project manager for complex projects, collaborating with DTS project teams.

Skills

Microsoft Office Suite

System analysis

Project management

Communication skills

Problem analysis

Strategic resource planning

Education

Bachelor's degree in IT, healthcare, business, or related field

Tools

Epic Care Management tools

Epic Compass Rose programs

Job description

Job Description

This position is responsible for complex to expert level work supporting information technology applications through planning, designing, implementing, maintaining, and providing ongoing optimization and support.

(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, PACS, cardiovascular, pharmacy, home care, long-term care, population health, consumer and patient-facing technologies, enterprise resource planning, workforce scheduling, time and attendance, CRM)

The Principal Analyst oversees technical support, configuration, integration, and maintenance for healthcare applications throughout their lifecycle, including selection, implementation, support, archiving, and decommissioning.

They provide strategic guidance, ensure alignment with organizational goals, manage projects, mentor other analysts, and develop best practices for application management.

Principal Analysts may supervise lower-level analysts and perform functions independently with minimal supervision.

Essential Functions

1. Support stakeholders by analyzing and diagnosing problems for resolution.
2. Gather, validate, and translate requirements into design and development specifications.
3. Configure, test, install, implement, monitor, and maintain systems and workflows.
4. Document and recommend workflow and technical/functional design changes.
5. Partner with external vendors for third-party application support and integration.
6. Resolve complex issues and incidents according to service levels and standards.
7. Serve as project manager for complex projects, collaborating with DTS project teams.
8. Review project quality, manage demand and resources, and develop remediation plans.
9. Mentor teams and identify training opportunities.
10. Develop and maintain best practices and standards for technical duties.
11. Follow documentation and change management standards.
12. Create training and knowledge materials.
13. Configure and integrate hardware and software to meet client specifications.
14. Develop understanding of business reporting needs.
15. Participate in on-call and command center responsibilities.
16. Develop testing plans and scripts to verify system outputs.
17. Participate in meetings to increase awareness and information flow.
18. Assist in project and team budget management.
19. Participate in industry groups and community discussions.
20. Manage IT projects and initiatives to ensure alignment and delivery of value.
21. Attend meetings and advocate data-driven decision-making.
22. Track project benefits and provide lessons learned and recommendations.
23. Provide detailed information on new projects for leadership decisions.
24. Conduct service reviews and communicate improvement processes.

Skills

• Proficiency in Microsoft Office Suite, Excel, Visio, Project, PowerPoint, Word.
• In-depth business and application knowledge.
• Knowledge of system analysis and hospital operating systems.
• Skills in needs assessment, documentation, and problem analysis.
• Ability to interpret industry publications, regulations, and procedures.
• Strong report writing and communication skills.
• Leadership in project management and lifecycle principles.
• Strategic resource planning and management skills.

Qualifications

Required

• Bachelor's degree in IT, healthcare, business, or related field (additional experience may substitute).
• Healthy Planet Compass Rose certification.
• 3+ years experience with Epic Care Management tools.
• 2+ years building Epic Compass Rose programs.
• Experience with collaborative care plans and SDoH.
• Experience with Reporting Workbench reports.
• Experience with Epic modules, including Ambulatory or ClinDoc.
• Strong technical proficiency in Epic applications.
• Eight years of healthcare experience.

Physical Requirements

• Operate computers and IT equipment.
• Visual ability to read monitors and documents.
• Remain seated or standing for long periods.

Location: Peaks Regional Office, Broomfield, Colorado

Hours: 40 hours/week

The hourly range is $53.58 - $84.36, dependent on experience.

We offer a comprehensive benefits package and are an equal opportunity employer.