Technical Application Specialist I (Minneapolis, Omaha, or Ohio)

Abbott; Toledo (OH); Remote; USD 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated professional to support its Diagnostic Division. In this remote role, you will be the primary contact for high-complexity instruments, leading integrations and providing essential training to customers. The position offers an opportunity to enhance your skills while contributing to impactful projects in healthcare. With a competitive salary and comprehensive benefits, this role is perfect for someone passionate about improving patient care through technology. Join a diverse and inclusive team committed to making a difference in the lives of people across the globe.

Benefits

Free Medical Coverage

Retirement Savings Plan

Tuition Reimbursement

Student Debt Program

Flexible Work Environment

Qualifications

• Bachelor's degree in science or engineering required.
• 2+ years in laboratory or technical support roles.

Responsibilities

• Support Abbott’s Diagnostic Division customers as the primary contact.
• Lead multi-site integrations and manage customer expectations.
• Provide onsite training tailored to customer needs.

Skills

Laboratory Experience

Technical Support

Troubleshooting

Customer Training

Education

Bachelor's Degree in Science

Bachelor's Degree in Engineering

Bachelor's Degree in Medical Technology

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems are often the first step in patient care decision-making for various health conditions.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to:

• Career development opportunities with an international company.
• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.
• A company recognized as a great place to work globally and for diversity and inclusion.

The Opportunity

• This is a remote position.
• Qualified candidates must currently live in Minneapolis, MN, Omaha, NE, Ohio, or near a major airport in these areas.
• Must be able to travel up to 90-100%.

What You’ll Work On

Provide support to Abbott’s Diagnostic Division (ADD) customers and field personnel as the primary contact for high-complexity instruments, including onsite instrument and assay integration and training. Troubleshoot and resolve instrument and reagent issues onsite or over the phone, and document information into the complaint handling system.

• Lead multi-site/multi-instrument integrations, including new product launches.
• Conduct customer entrance interviews, plan integration processes, and manage customer expectations.
• Collaborate with project managers as a technical lead.
• Assist customers with regulatory and validation requirements and provide training.
• Manage the integration process to meet timelines and secure customer buy-in.
• Handle troubleshooting, technical support, and complaint documentation.
• Provide onsite or classroom training tailored to customer needs.
• Contribute to process improvements and act as a Subject Matter Expert.
• Maintain high standards of integrity, safety, and customer satisfaction.

Required Qualifications

• Bachelor’s degree in science, engineering, electronics, or Medical Technology.
• At least 2 years of experience in a laboratory environment, field service, technical call center, or with Abbott Diagnostics products.

Preferred Qualifications

• Bachelor's Degree in Medical Technology.
• Four years of relevant experience.

Learn more about our health and wellness benefits at www.abbottbenefits.com.

Follow your career aspirations with Abbott, a diverse and inclusive company. Abbott is an Equal Opportunity Employer.

Connect with us at www.abbott.com, Facebook, and Twitter.

The base pay for this position ranges from $60,000 to $120,000. Location-specific variations may apply.